General Manager

Job Title

L0365 West Knoxville Chrysler Dodge Jeep Ram

What You'll Do

• Sales Process Management
• Ensure vehicles sales goals are attained by holding Managers and Sales Representatives accountable to Lithia sales process and customer experience.
• Manage daily activity of Sales Managers using the daily work plan in LSMS to ensure sales volume and productivity goals are met.
• Ensure Sales Managers are engaging directly with the customer. When there isn't enough Sales Management coverage, GM engages directly with customer.
• Staff Recruiting, Training and Development
• Staff sales team by recruiting; interviewing and ensuring new hires successfully complete the orientation process.
• Train Sales Managers to train sales staff daily using one-on-ones, meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
• Develop effective employees by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
• Ensure cross-training of all applicable positions, specifically Sales Managers and Merchandising Managers.
• Ensure sales meetings are held and cover key information.
• Review and approve store performance reports, and determine needed action based on content found.
• Customer Engagement
• Ensure all customers greeted promptly in a professionally and friendly manner.
• Address and resolve escalated customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
• Administrative Responsibilities
• Serve as liaison between the store and Lithia Home Office. Receive and communicate policy and procedure requirements/updates and hold staff accountable to them.
• Prepare and communicate work schedules for all sales related staff.
• Complete all month-end procedures accurately and on time.
• Hold store meetings (prepare, present and attend)
• Lead store meetings including, but not limited to, Sales Receivables, Save-a-Deal and Store Manager meetings.
• Other administrative duties as required
• Facilitate communication between Parts and Service Departments.
• Ensure all Human Resource/Human Development issues are handled according to company policy
• Track ad sourcing by communicating with customers to identify what brought them to the store.
• Maintain facility appearance and request needed repairs.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.