Remote Director of Healthcare Care Navigation
Full-time
Kforce has a client in need of a Director of Healthcare Care Navigation & Coordination. Responsibilities:
- Lead and expand care coordination, engagement, and support programs to improve participant outcomes and experience
- Develop and execute strategies that increase program participation, retention, and overall engagement
- Provide leadership and direction to an interdisciplinary organization, including oversight of an indirect team of 25-50 professionals across multiple functions
- Partner with internal and external stakeholders to enhance care delivery models and service offerings
- Develop talent strategies focused on team development, retention, training, and organizational growth
- Use data, analytics, and performance metrics to optimize programs and identify opportunities for improvement
- Oversee program implementation, process improvements, and operational effectiveness
- Support the adoption of new technologies, digital tools, and innovative approaches to care and engagement
- Drive continuous improvement initiatives focused on quality, efficiency, and participant satisfaction
- Bachelor's degree in Healthcare, Public Health, Social Services, Business, or a related field
- 7+ years of experience in healthcare programs, care coordination, patient engagement, or related services
- 3+ years of leadership experience managing teams, large-scale programs, or operational initiatives
- Experience leading through managers and influencing cross-functional teams in a matrixed environment
- Demonstrated success overseeing and developing large teams, including indirect leadership of 25-50 team members
- Experience developing, scaling, or improving healthcare or care management programs
- Strong knowledge of participant engagement, retention, and service delivery strategies
- Proven ability to drive organizational change and operational excellence
- Experience using data, analytics, and performance metrics to support decision-making
- Strong project management, communication, and stakeholder management skills
- Experience with value-based care, managed care, caregiver support programs, or care management certifications is a plus
Vacancy posted 10 days ago
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