Crisis Outreach Clinical Shift Supervisor - Night Shift, MRRCT

Crisis Outreach Clinical Shift Supervisor – Night Shift, MRRCT Days Off: Sunday, Monday, Tuesday Shift: Night (11:00pm - 9:30am) Shift Differential: $1.00 per hour Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Job Definition Each Crisis Outreach Shift Supervisor is responsible for ensuring their team’s timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise, providing real‑time, on‑the‑ground supervision, coaching and guidance for how to resolve crisis situations. They implement the systems created by MRRCT program leadership, maintain proper documentation standards, enforce DESC policies and procedures, supervise staff performance, and ensure team members participate in all required training and ongoing education. Supervisors also provide clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment. Major Duties and Responsibilities Understand the expectations of MRRCT as described in King County’s Provider Manual. Oversee maintenance and upkeep of employee files and records for compliance to program requirements. Co‑lead the day‑to‑day operations of their assigned shift. Dispatch to outreaches as needed alongside team. Co‑host and participate in all required team meetings. Provide 1:1 supervision with supervisees 2×/ month at minimum. Coordinate day‑to‑day schedule, making changes and adjustments due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO. Monitor for good working conditions of all vehicles in MRRCT fleet, ensuring vehicle and driver safety policies are followed. Maintain strong knowledge of all DESC policies and procedures and assure compliance. Provide routine administrative and clinical supervision of team, documentation, and performance evaluations. Maintain strong knowledge of the collective bargaining agreement between management and union‑represented staff and assure compliance. Provide clinical consultation for the evaluation of the psychiatric, substance use, and housing needs of clients. Teach and promote core DESC values, crisis intervention and de‑escalation skills, and homelessness knowledge. Help staff build competent crisis outreach skills and standards of practice related to documentation and service coordination. Help staff build conflict resolution skills, give and receive feedback. Actively participate in hiring functions to ensure full staffing across all shifts and position types. Minimum Qualifications Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional. One or more years’ experience in community‑based behavioral health services. Experience working with adults experiencing homelessness, mental illness and/or substance use disorders. Valid Washington State driver’s license and insurable driving record. Required to complete DESC Crisis Response and Prevention training, and an 8‑hour Crisis Intervention Training (CIT). Pass a Washington State Criminal background check. Familiar with Recovery Principles, Crisis Intervention, Integrated Treatment of Co‑occurring Disorders, Intensive Case Management, Illness Management, and evidence‑based practices. Knowledge of Harm Reduction strategies. Strong working knowledge of DSM‑V. Ability to assess situations quickly and respond calmly to mental health and chemical dependency crises. Willingness to incorporate each client’s unique circumstances and preferences into the crisis response. Possess strong communication and writing skills. Work flexible hours, including evenings, weekends, and holidays; share on‑call duties and cover shifts as needed. Provide community outreach anywhere in King County, even where no first responders are present. Familiar with King County crisis response system and methods of access. Communicate and supervise staff from diverse backgrounds. Work effectively with clients displaying a wide range of behaviors. Subscribe to the philosophy of cooperation and continuity across programs, respecting clients. Preferred Qualifications Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in Washington. Licensed Substance Use Disorder Professional (SUDP) in Washington. Qualified to provide Department of Health approved supervision to LICSW, LMFT, LMHC or CDP candidates. Crisis Outreach and/or Crisis Intervention experience. Bilingual in Spanish/English. Bi‑cultural background/experience or qualifying as an ethnic minority, DD, or geriatric mental health specialist. Strong ability to provide empathetic, client‑centred responses and handle a highly collaborative environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods, communicate with others by talking and hearing, lift and carry items weighing up to 25 pounds, and operate computer hardware systems. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Equal Opportunity Employer DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. #J-18808-Ljbffr Downtown Emergency Service Center