Customer Service Advisor

Join Our Team at Sammons Industrial Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Here are some ways we do that: Competitive Pay and Performance-Based Bonuses Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k) Training and Tuition Reimbursement Work/Life Balance Paid Holidays and Time Off Health and Wellness Benefits Tool Benefits, PPE/Uniforms, Safety Boot Program Life and Short Term Disability paid for by company How You'll Make a Difference You'll help keep our service operation running at its best by coordinating schedules, communicating with customers, and supporting technicians from start to finish. Your attention to detail, sense of urgency, and commitment to exceptional service will help strengthen customer relationships and ensure work is completed safely, efficiently, and on time. What You'll Do Coordinate technician schedules, dispatch service calls, monitor repair progress, and keep customers informed every step of the way. Manage service work orders from start to finish, including verifying repair details, processing purchase orders, supporting invoicing, and maintaining accurate documentation. Partner with technicians, sales, parts, rental, and other internal teams to improve service performance, support maintenance agreements, and identify additional customer solutions. Track department performance, maintain service vehicle records, review open work orders, and help achieve service quality and operational goals. What You'll Bring High school diploma required; technical school or college education is a plus. Five or more years of customer service, service operations, or related experience, preferably supporting service orders, invoicing, purchase orders, or administrative operations. Strong communication, organization, and multitasking skills with exceptional attention to detail and the ability to prioritize in a fast-paced environment. Proficiency with Microsoft Office and confidence learning business systems while working independently and collaboratively. Why You'll Love Working with Us Join a team that values integrity, safety, teamwork, and doing the right thing. Make a real impact by helping customers and supporting the technicians who keep their operations running. Build a rewarding career with opportunities to learn, grow, and succeed alongside people who genuinely care.