Community Health Worker Level 2

Job Description

Job Description

As a Community Health Worker, Level 2, you will provide intensive, relationship-based care coordination for high-risk adults identified through Emergency Department and inpatient discharge referral pathways and through community outreach. You will carry a caseload of high-acuity patients, and deliver risk-based home visits, comprehensive intake and risk stratification, closed-loop referrals, chronic disease self-management support, and structured follow-up — holding participants in care and re-engaging them when they destabilize.

Key Responsibilities

• Receive and respond to hospital referrals from the ED or inpatient discharge; supplement with community outreach and direct recruitment.

• Complete comprehensive, multilingual intake, SDOH screening, and risk stratification in Salesforce.

• Conduct risk-based home visits — weekly for high-risk participants, stepping down as participants stabilize — and document a standardized medication observation, reporting concerns to the RN Care Coordinator.

• Link participants to a primary care medical home.

• Support diabetes self-management (DSMES-aligned) and hypertension self-measured blood pressure (SMBP) monitoring; reinforce provider care plans using teach-back and plain-language materials.

• Coordinate and track closed-loop referrals for transportation, food, insurance and benefits, medication access, housing, and language access.

• Conduct structured follow-up at 30, 60, 90, and 180 days; monitor re-engagement triggers (missed appointments, medication barriers, new ED use, worsening chronic disease) and return participants to active support as needed.

• Activate clinical escalation through RN triage guidance, and support primary-care-directed referral to clinical partners for Chronic Care Management when appropriate. 

• Present cases at partner coordination/case review meetings; maintain clear non-clinical scope-of-practice boundaries.

• Support participants’ transition to peer support and lower-intensity maintenance as they stabilize.

• Document every contact, referral, and outcome in Salesforce; protect participant privacy under HIPAA.

Required Qualifications

• Maryland Department of Health (MDH) CHW certification. (As an MDH-accredited CHW Training Center, AACF can support certification within the onboarding period for an otherwise strong candidate.)

• Bilingual; from or closely connected to the communities served.

• Two or more years of CHW, home-visiting, or comparable community health experience preferred.

• Strong trust-building, motivational, and de-escalation skills; comfortable working in participants’ homes and managing complex, high-acuity cases.

• Comfortable with smartphones, tablets, and data entry (Salesforce experience a plus).

• Reliable transportation and a valid driver’s license for community-based work and home visits.

Preferred Qualifications

• Experience supporting chronic disease (diabetes, hypertension, cardiovascular) self-management.

• Familiarity with Frederick County’s health and social-service landscape, including the ENOUGH Census Tract communities.

• Speaks one or more languages in addition to English.

Physical & Working Conditions

• Community-based role with regular travel across Frederick County, including home visits and partner sites.

• Ability to lift light materials, navigate varied home and community environments, and work occasional evenings or weekends for outreach.

*Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. AACF may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

To Apply:

• Complete our online application

• Be sure to add a brief cover letter highlighting your interest and experience

Job Type:

• Full-time; salaried 40+ hours per week 

• 50% office-based and 50% field-based, with evening/weekend work required

• Frederick, MD: Reliably commute or plan to relocate before starting work (Required)

Pay:

• $48,000 to $52,000 annually, depending on experience

Benefits:

• 401(k) 

• Dental Insurance

• Health Insurance

• Vision Insurance

• Paid Time-Off (accrues based on tenure)

• Sick and Safe Leave (40 hours/year

• Paid Holidays (7)

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job.