Guest Services Agent

Responsibilities Help guests discover their "Wanderlust" experience. Provide exceptional customer service by being engaging and taking a sincere interest. Interact with all guests. The bell person/guest services attendant will welcome each guest to our hotel. If guests are arriving by motor vehicle, open their door as you welcome them to the resort/hotel. Escort and orient the guest to the front desk for check‑in. Park and retrieve guests' vehicles as requested. Upon check‑in, escort the guests and their luggage to their room while explaining our amenities and fun facts they should know about our hotel. Work together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests. Assist the lobby attendant in keeping the entrance area clean and organized. Be the difference with all guests and employees, and do more than just "the norm". Qualifications At least one year in a customer service role with high guest interaction. A valid driver’s license with no major infractions for 6 months. Hospitality industry experience is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work a full shift standing and moving between the valet lot and different areas of the hotel. A strong desire to make an impact on other people. An outgoing and engaging personality. Excellent verbal communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Must be available to work various shifts including weekends and holidays. Compensation $16 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr