Technician III, Campus Support Services

Title: Technician III, Campus Support Services Department: DT Campus Support Services Campus Location: Northwest Campus Employee Classification: CSV - Computer Sciences Position Type: FT - Regular Grant Funded: No Pay Frequency: Monthly Compensation Details: Starting Pay - $45,900 Work Hours: Monday - Friday 8:00am - 5:00pm; Varies based on department needs. Flexibility is required, as occasional evening and weekend hours may be necessary based on department needs. Remote Eligible: This position is not eligible for remote work Job Summary This role provides frontline technology support for faculty, staff, and students by responding to requests for equipment, supplies, and technical assistance. The position supports inventory management, performs minor equipment repairs, and installs and troubleshoots computer hardware and software. The role also produces campus-level instructional and promotional digital media and serves as a liaison for campus technology needs, including user support and training. Primary Duties and Responsibilities Completes scheduled technology setups; ensures equipment is in good operating condition, correct software, firmware, and updates are done to the integrated systems Answers client's inquiries in person and via telephone concerning systems operation and responds to emergency calls for assistance/Performs repairs/adjustments on equipment Assists with equipment troubleshooting, maintenance, and research; provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e., Extron/Crestron) Diagnoses system hardware, software, and operator problems; instructs user in use of equipment, software, and manuals Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively Assists with maintaining inventory of all campus technology equipment Maintains the schedule of campus events related to technology and assists with the installation and preparation of technology for events Assists with scheduling requests for equipment and software for classrooms Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre-production, production, and post-production stages of the video process (i.e., familiar with Adobe CS6/Premiere, etc.) Assists the district Video Support team and the Video Conferencing team as needed Service Excellence Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the work site Completes all required training and professional development sessions sponsored through Tarrant County College (TCC) Supports the mission, values, goals, and principles of the College Supervision Works under the general supervision of the assigned department leader Required Minimum Qualifications Associate's degree or 60 college credits and three (3) years' working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience Preferred Qualifications Degree in Information Technology, Computer Information Systems, or related field Current AV certification Knowledge, Skills and Abilities Knowledge of Creston and Extron equipment Knowledge of advanced computer graphics and computer networking Skilled in using and supporting microcomputers Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software Ability to work effectively in a collaborative environment Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals Physical Demands and Work Environment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally exert up to thirty-five pounds of force occasionally, up to twenty pounds of force frequently, and/or up to twenty pounds of force constantly having to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet. Accommodation/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.