Technical Service Specialist

About Us

SNA Displays is a leading LED video display manufacturer across several market sectors including sports and live-event venues, out-of-home (OOH), commercial real estate, retail environments, museums and commissioned digital art, workplaces, new construction, and many others. With a focus on quality, technological and construction expertise, and dependable service, we have worked alongside technology partners to design and build some of the largest and most recognizable LED video installations in the world. The concept of "people first" is one of SNA Displays' most important core values. It's true that we offer top-tier LED video display technology. But our strongest collective asset is the people who work at SNA Displays day in and day out, the ones whose expertise and hands-on client service make us who we are.

Life at SNA Displays

At SNA Displays, we aim to maintain a culture that both recognizes our expertise and talent in our industry and fosters a fun and engaging atmosphere. And one of our primary goals is to provide various professional growth opportunities for our staff. Join our team and help produce and support some of the most dynamic video experiences in the world. For information on SNA Displays, including more information on our team, employee benefits and our company culture, visit our website at

Summary/Objective
The technical service specialist will work closely with the Director of Service to manage all aspects of service within the company during overnight hours.

Key Areas of Responsibility

1. Manage accurate data entry for new projects, including inventory setup and tracking within the company's software systems.
2. Serve as a primary point of contact for clients, responding to emails and phone inquiries related to service requests, outages, and operational issues.
3. Coordinate and dispatch subcontractors to customer sites requiring service, maintenance, or repair.
4. Oversee the shipment and return of spare parts between field locations and the Knoxville repair facility.
5. Respond to client inquiries regarding the status of active and completed projects, ensuring clear and timely communication.
6. Manage service and warranty-related projects, including tracking, documentation, and follow-up.
7. Participate in and support Sedna system training and ongoing platform usage.
8. Support after-hours and nighttime operations as required to maintain service continuity.

Competencies

1. Organization
2. Attention to Detail
3. Communication Proficiency
4. Problem Solving
5. Reliability
6. Documentation Skills

Supervisory Responsibility
This position does not require supervisory responsibilities at this time.

Work Environment
This job primarily operates in an office or home office environment.

Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 3:00 PM to 11:00 PM. The first three weeks, hours of work and days are Monday through Friday, 9:00 AM to 5:00 PM

Travel

This position generally does not require travel.

Preferred Education and Experience

1. High School Diploma or equivalent
2. At least two years relevant experience

Additional Eligibility Qualifications

Sedna Presenter Experience

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


SNA Displays is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.