Personal Banker (GA-Buckhead Roswell Rd)

Personal Banker (GA-Buckhead Roswell Rd) Job Category : Branch Banking Requisition Number : PERSO006023 Posted: March 7, 2025 Full-Time Location 3724 Roswell Rd NE Atlanta, GA 30342, USA Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic, and nationwide through our extensive digital offerings and mobile app. The Personal Banker is responsible for serving as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities. Seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the banking center. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships. Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance. Apply need-based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services. Maintain a working knowledge of banking products and promotions. Open new accounts and service existing accounts. Accountable for achievement of defined sales and service goals. Responsible for making recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience. Work to understand the root causes of customer service issues. Identify and implement resolutions for service issues involving supervisors on more complex issues. Conduct onboarding activities for new clients. Provide backup support to other branches as needed. May provide assistance and training to other colleagues and serve as a mentor. May perform all sales and service functions of the branch as needed, including teller. Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies: Highly motivated team-player with ability to develop and maintain collaborative relationships. Strong written and verbal communication skills. Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience: 3 or more years of customer service experience required. 2 or more years of retail banking experience required. Platform banking experience required. Cross selling experience preferred. Consumer credit experience preferred. High school diploma or GED required. Bachelor’s degree in finance or related field preferred. Benefits Available to Employees: Medical, Dental and Vision Insurance Life Insurance provided at no additional cost to employees Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Employee Stock Purchase Plan 401(k) Retirement Plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Education Assistance Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. #J-18808-Ljbffr