Operations Supervisor

POSITION SUMMARY Within a division, the Operations Supervisor - Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. PRINCIPAL RESPONSIBLITIES Safety Understand and provide leadership to achieve and communicate about safety goals and objectives. Work to remove unsafe conditions or situations from drivers' routes. Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program. Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. Understand missed pickup goals and meet or exceed expectations related to those goals. Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. Interact with customers to solve and rectify any issues and improve the overall customer experience. Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. Efficiency Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Lead drivers to exceed productivity goals and expectations for all routes. Create, modify, and improve routes to maximize density and improve efficiency. Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. Execute other operational plans to help achieve or exceed the division's budgeted goals. Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. Employee Engagement Create a collaborative, communicative team environment and drive employee engagement with the Company. Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company. Perform other job-related duties as needed or assigned. QUALIFICATIONS Able to direct large staff. Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives. Demonstrated problem-solving, analytical, critical-thinking and decision-making skills. Is collaborative; builds and works with teams. Creative thinker who challenges conventional solutions. Demonstrates and promotes ethical behavior. Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams 1 year of lead or supervisory experience. Pay Range The pay range for this position is $86,400.00 to $118,800.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired. Bonus Plan Details (if applicable) Bonus - Annual Incentive Plan Target, 10% Annual Rewarding Compensation and Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) Benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. RECENT RECOGNITION Barron's 100 Most Sustainable Companies CDP Discloser Dow Jones Best-In-Class Indices Ethisphere's World's Most Ethical Companies Fortune World's Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global Why Work With Us Republic Services is a place where your effort is always appreciated and your teammates always have your back. When you give us your best, we give you ours. We're constantly investing in new tools and technology that allow you to do your job safely and effectively. Are you in? Keep reading to learn more about the position we're hiring for. #J-18808-Ljbffr