IT Support Specialist

Provides computer, printer, and scanner support to RHS employees via telephone, virtual, and in-person assistance Supports internal desktops, laptops, phones, tablets, conference equipment, printers, scanners, fax machines, and peripheral devices Responds to help desk tickets, email, and phone requests involving hardware, software, printing, scanning, passwords, and other issues Schedules and performs preventative maintenance on computers and ancillary equipment Assists with configuring, installing, maintaining, and repairing PCs, printers, and scanners Assists with telephone system installation and maintenance Assists with creating and maintaining employees’ Active Directory and email accounts Prioritizes emergency calls, determines safety hazards, documents correction methods and procedures Maintains inventory of stock, tools, test equipment, IT and facility assets Records work performed and equipment repair history in the ticketing system Assists with maintaining networks and security while protecting confidentiality, integrity, and availability Assists the IT Manager with IT-related tasks and projects Terminates, tests, and troubleshoots copper network cabling and network connections Performs other duties as directed Requirements Must have a valid driver’s license and reliable vehicle to travel to all other sites as needed Ability to multitask and remain focused while managing a high-volume, time-sensitive workload Intermediate computer literacy, specifically knowledge of Adobe Acrobat DC and Microsoft Office, including Outlook, PowerPoint, Excel, and Word Knowledge of internet and cloud-based software Problem-solving abilities and ability to generate creative solutions Professional communication skills and customer service ability Strong organizational skills Ability to multitask and work under occasional stress High school diploma or equivalent required Associate or Bachelor Degree in Computer Science (IT/IS) or similar field preferred 2+ years of Information Technology experience required Computer Technology Certifications desired Medical and/or dental business office experience desired Core Competencies Demonstrates expertise in providing technical support for computers, printers, and scanners, while maintaining strong organizational and problem-solving skills. Proficient in managing help desk requests and performing preventative maintenance on IT equipment. Highest-signal resume keywords Technical Support Active Directory Management Preventative Maintenance Customer Service Information Technology Experience ATS Optimization Keywords Hard Skills Computer Support Printer Support Scanner Support Network Troubleshooting Hardware Installation Software Installation Microsoft Office Adobe Acrobat DC Cloud-Based Software Ticketing System Management Soft Skills Problem-Solving Professional Communication Organizational Skills Multitasking Customer Service Ability Certifications & Qualifications Computer Technology Certifications Industry Keywords Information Technology Medical Office Experience Dental Office Experience Preventative Maintenance IT Security Tools & Technologies Help Desk Software Conference Equipment Peripheral Devices Copper Network Cabling IT Asset Management #J-18808-Ljbffr