Specialist, Partnership Support

Job Description

Job Description

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

Reporting to the Manager, Back Office Operations, the Partnership Support Specialist's primary responsibility is running, managing, and analyzing daily exception reports for each OHS Partner. This includes the timely and accurate processing of enrollments, cancellations, and adjustments for our customers’ contracts. This position requires a strong attention to detail with experience in financial transactions, ensuring adherence to all proper best practices.

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

*Please note, this opening also offers a fully remote schedule, depending on candidate location.

Responsibilities Include But Are Not Limited To

• Perform timely and complete audit of exception reports and identify anomalies involving customers on and off bill contract enrollments and cancellations.
• Processing enrollments and cancellation of contracts.
• Running Partner monthly enrollment reconciliation and resolving discrepancies.
• Review and resolve customer eligibility inquiries with our Partners on bill customers.
• Develop and maintain working knowledge of all OHS Partners (New York City, Orlando, American Water, One Gas, NiSource).

We're Excited If This Is You!

Experience and Qualifications for the Role

• 2 - 4 years prior experience in Billing, Account Receivable, or Accounting experience.
• Basic to intermediate proficiency in Microsoft Excel.
• Strong organizational skills with attention to detail for processing billing transactions.
• Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
• Familiarity with ERP systems.
• Understanding compliance and handling sensitive information securely.
• Good problem-solving skills for researching incomplete or unclear customer information.
• Effective communication skills for coordinating with internal teams (e.g., Accounting, Billing, Contract Ops).
• Ability to work independently and meet deadlines with minimal supervision.
• High level of integrity and confidentiality when processing customer data.

Computer Skills Needed to Perform the Job

• Proficiency in Microsoft O365
• Average to strong Excel skills
• Looker Reporting
• Blitz Reporting
• Oracle
• Sales Force (NGCC)
• Asana

Education

• BA/BS or equivalent work experience required.

Certificates, Licenses, and Registrations

• N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $22.26 - $33.40 USD Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action-Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty.

Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.