Representative 2/L1 Help Desk (Customer Service) [Remote]

Job Responsibilities:

• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha number data entry skills with attention to accuracy and quality are essential.
• Ability to work with people in a team environment while meeting individual performance goals.
• Must be able to read and interpret policies, procedures and instructions.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities are essential.

Skills:

• Managing member issues through a ticketing system
• Meeting service level agreement (SLA) for resolution
• Utilizing resources to address issues
• Documenting all interactions
• Answering inbound calls and making outbound call follow-ups

Education/Experience:

• High School diploma or GED