Clerk-Call Center

Customer Service Rep

Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.

Essential duties and responsibilities include the following:

• Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center
• Accurately process, document and record mail correspondence
• Research and review correspondence to assess action to be taken
• Prepares paperwork for processing of refund due to customers
• Schedule hearings
• Other duties as assigned

Qualifications:

• High school diploma or general education degree (GED).
• One to three months related experience and/or training, or equivalent combination of education and experience.
• 6 months of high volume call center experience.
• Excellent oral and written communications skills.
• Ability to work in a fast paced, high volume area.
• Candidate must be available to work between the hours of 8:00am and 8:00pm.
• Scheduling is based on the need of the call center.
• Ability to read, write, and understand English and/or Spanish.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
• Ability to calculate figures and amounts such as discounts, interest, and percentages
• Ability to apply common sense understanding to carry out simple one or two step instructions
• Ability to deal with standardized situations with only occasional or no variables
• Training will take place virtually. Customer Service Reps will be required to work in person on-site prior to the end of training.