Project Scheduler

Job Description

Job Description

Project Scheduler

Location: Troy, MI Job Type: Full-Time Department: Operations

Overview

We are seeking a strong, customer-focused Project Scheduler to schedule bathroom remolding projects. This role is critical to ensuring jobs move from procurement to execution with complete, accurate information and a high level of customer satisfaction.

The ideal candidate is highly organized, operationally disciplined, and confident working in a collaborative environment with production focused departments.

This is not a passive administrative role. We are looking for an individual who can effectively communicate with customers, understand bathroom remodeling at a high-level, work with other members of production to identify members of the installation team to successfully deliver the customers intent and expectations.

Key Responsibilities

Project Scheduling

• Coordinate with team members to ensure project readiness, including permits, material procurement, material delivery, etc.
• Communicate with customers the expectations of the contract and our expectations of the installer team.
• Coordinate issue resolution across departments to prevent delays, customer confusion, and rework
• Help create strong communication and accountability between teams

• Help resolve issues that negatively impact the customer journey
• Work with Installation Technicians and Installation Foremen to ensure project goals, timelines and customer expectations are being met.
• Work with the Service Department as needed for timely issue resolution
• Monitor and ensure project cycle time is within company expectations

Customer-Facing Responsibilities

• Communicate directly with customers to confirm requirements, clarify expectations, and resolve open items so that the project can be scheduled
• Ensure all customer requirements/intent of the project are being met
• Provide a high level of professionalism and service throughout the project readiness process
• Identify upsell opportunities when appropriate, including situations where financing may support additional scope

Qualifications

• 3+ years of experience in operations, project coordination, construction support, contract administration, or a related roles
• Experience working cross-functionally with sales, operations, customer service, and field or production teams
• Strong customer communication and conflict resolution skills
• Ability to manage multiple priorities and keep projects moving in a fast-paced environment
• Strong problem-solving skills and sound operational judgment
• Experience in construction, remodeling, home improvement, restoration, or other project-based service industries preferred

Skills and Competencies

• Escalation management
• Customer service
• Contract and scope review
• Communication and follow-through
• Problem solving
• Time management
• Accountability
• Team collaboration

What Success Looks Like

• A maintained work flow for the installation team
• Customers feel informed, supported, and confident
• Operational issues are solved efficiently
• The installation schedule is completed for a 2week "look-ahead"
• Project completeness within the identified schedule window

Why Join Us

• Key production role with direct impact on operational performance and customer satisfaction
• Opportunity to build stronger processes and improve execution across departments
• Collaborative environment with visibility across the business
• Ability to make a measurable difference in job readiness, workflow, and customer outcomes