Hospice RN (Registered Nurse) Clinical Manager

Clinical Manager, Hospice

Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Schedule: Monday - Friday 8:00am - 5:00pm | One week a month on call rotation

Location: In-person at our Troy, MI location

HOW YOU'LL MAKE A DIFFERENCE: As a Clinical Manager, Hospice the work you do every day makes a difference in the lives of our patients. As a Clinical Manager you are an essential member of the Hospice team by providing oversight of personnel and patient care services.

HOW YOU'LL WORK: You'll provide oversight of all personnel to ensure quality and safe delivery of hospice services for the patient from beginning to end of their length of stay. You will be responsible for monitoring compliance, quality and safe delivery of services by following clinical processes.

WHAT WE OFFER: We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.

MAJOR AREAS OF RESPONSIBILITY:

• Provide appropriate level of support and coaching related to hospice care. Maintain positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families. Process complaint workflow reporting staffing trends, neglect, abuse or theft to Director of Nursing/Executive Director for resolution & follow up
• Ensure Start of Care compliance. Focus on Outcome Monitors as assigned. Complete field visits as needed.
• Meet and exceed quality indicators with staff qualifications and hospice services. Implement quality improvement programs in the field.
• Participate in managing cost of good working with monitoring supply costs, overtime, staffing, bonuses and visits per episode.
• Hiring and Training: Select and onboard staff.
• Collaborate with Agency partner's Medical Director to guide hospice care and ensure compliance. Collaborate with intake, providing daily direction, managing referral volume based on staffing availability. Collaborate with billing department to address authorization pro bono requests & ensures patient contact regarding authorization exceptions.
• Manage on call calendar for staff. Manage PTO, call offs & daily/weekly productivity review to ensure proper staffing coverage to meet the needs of the business in the field and internally. Manage staffing budget, at the direction of the Director of Nursing/Executive Director to include overtime oversight; reporting budget exceptions to the Executive Director.
• Participate in on-call rotation, and patient staffing as needed to manage after hour's team, staffing needs and patient related issues.
• Review clinical documentation and maintain current knowledge of all Medicare/ Federal/ Insurance / Company and Hospital guidelines, policies and protocol.

HARD & SOFT SKILLS:

• Compassionate communicator with a positive attitude.
• Patience is a virtue when working with patients, families, physicians, and coworkers.
• Attention to detail is critical, as is being observant and following directions.
• Critical thinker and the ability to problem solve clinical needs.
• Ability to clinically triage the needs of the department to ensure team goals are met timely.

REQUIREMENTS:

• Current RN license in the state of employment
• Three years of experience as a RN in hospice
• Valid driver's license and auto insurance in your name as a driver
• Capable of all physical demands

We are proud to be part of the Alternate Solutions Health Network family.

Alternate Solutions Health Network