Client Accounts Operations Lead

Client Accounts Operations Lead (Legal Billing) Our client is seeking a Client Accounts Operations Lead to join its finance and billing team. This is an advanced-level role for a senior legal billing professional with strong analytical capabilities and experience managing high-volume, complex billing portfolios. This position plays a key role in supporting firmwide billing operations, working across multiple teams and stakeholders, and serving as a subject matter expert. The Operations Lead will manage both hands‑on billing responsibilities and broader operational initiatives, including training, process improvement, and cross-functional collaboration. The role requires the ability to dynamically prioritize assignments across multiple managers and regions while ensuring high-quality, full-cycle billing support for both domestic and international clients. Location & Schedule This role is based in Palo Alto and offers a hybrid work arrangement, with an expectation of at least three days in the office. The position may require coordination across time zones and a flexible work schedule based on business needs. Key Responsibilities Billing & Client Account Management Manage high-volume, complex billing portfolios for institutional and high-profile clients Handle full-cycle billing, including reviewing and editing proformas, approvals, write-offs, and time transfers Prepare, finalize, and submit invoices in accordance with client requirements Generate and manage LEDES files and support e-billing processes Review billing data for accuracy and ensure compliance with client guidelines Research and resolve billing issues, rejections, and discrepancies Global Billing Coordination Coordinate billing across international offices and stakeholders Track accruals, forecasts, and budgets for global clients Collaborate with international finance teams to ensure timely and accurate invoicing Produce detailed financial and billing reports Operations & Process Improvement Analyze billing workflows and identify gaps or inefficiencies Develop and implement process improvements and standardized reporting Build metrics, reporting tools, and process documentation Participate in cross-functional projects and system enhancements Interface with IT and other departments to support system testing and implementation Leadership & Team Support Serve as a subject matter expert in legal billing practices Provide mentorship, training, and guidance to billing staff Develop and deliver training programs to ensure consistent processes Act as a point of escalation for complex billing issues Provide temporary managerial support during absences or staffing gaps Collaboration Work closely with attorneys, finance teams, and support staff to deliver seamless billing services Participate in client-facing discussions and internal strategy meetings Coordinate with multiple regional managers and stakeholders simultaneously Qualifications Experience Minimum 5 years of senior‑level legal billing experience in a law firm or professional services environment Proven experience managing high-volume, complex billing portfolios Strong background in domestic and international billing, including e‑billing Technical Skills Advanced proficiency in legal billing systems (e.g., Aderant or similar) Experience with e‑billing platforms (e.g., eHub, BillBlast, or similar tools) Advanced Microsoft Excel skills, including PivotTables and lookup functions Core Competencies Strong analytical and problem‑solving abilities Excellent written and verbal communication skills High level of attention to detail and accuracy Ability to manage multiple priorities and meet concurrent deadlines Strong organizational skills and ability to work independently Collaborative mindset with the ability to work across teams Education High school diploma required Bachelor’s degree in Business, Accounting, Finance, or a related field preferred Compensation & Benefits The expected salary range for this position is $107,000 – $143,000 annually , depending on experience, location, and overall qualifications. Our client offers a comprehensive benefits package, including: Medical, dental, and vision insurance 401(k) retirement plan Hybrid work flexibility Additional benefits designed to support employee wellbeing and professional growth Additional Information Our client is an equal opportunity employer and considers qualified applicants consistent with applicable laws. This position is not eligible for immigration sponsorship and job responsibilities may evolve based on business needs. #J-18808-Ljbffr Permanent Placements LLC