Director of Financial Crimes Security

:

Position Function:

Build and maintain an enterprise/bank-wide Fraud Program to include as applicable and appropriate, establishing processes, policies, and procedures, conducting training (staff, employees, customers), ensuring adequate staffing and resources, implementing fraud detection/prevention/mitigation technology, overseeing and directing the Fraud Department's and Bank's fraud prevention and mitigation activities, develop/maintain relationships/network with law enforcement, other bank fraud personnel, and others in the fraud prevention/mitigation industry, comply with any regulatory requirements pertaining to the Fraud Department's activities and responsibilities, such as the Bank's FDIC required Identity Theft Red Flags Program, satisfactorily meet all internal audit and FDIC examination standards, provide reports to Bank leadership and the Bank's Board of Directors on the state of the Bank's Fraud Program, help identity and ensure any risks/gaps/weaknesses in the Bank's fraud processes, controls or systems are sufficiently addressed, collaborate with all Bank departments on fraud matters, provide fraud guidance and advice on the Bank's deployment of technologies with third parties, and continue to respond to and adapt the Fraud Program to the changing external environment and fraud threats.

Manage a team within the Fraud Department and all related phases of fraud prevention and detection. Provide direction and assist in establishing priorities for the bank's fraud detection and mitigation functions with a focus on mitigating losses, protecting bank assets, and reducing reputation risk. Work with Business Units to develop and implement controls and safeguards consistent with corporate strategic goals. Oversee fraud detection software and provide recommendations for software and procedural improvements that reduce exposure of fraudulent activity. Assure compliance of the assigned team with all applicable State/Federal Regulations and bank policies and procedures.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Attract, develop, and retain the staff to achieve short and long term goals and objectives. Create an environment where the bank's performance management process is administered fairly; hold others accountable, address performance issues appropriately, provide frequent development opportunities, and make investments to allow for the advancement of existing staff.
• Balance risk versus opportunity/customer relationship, and ensures operations are efficient and sufficient to pass operational and compliance audits, as well as legal review.
• Manage complex cases, tasks and projects as assigned.
• Measure the effectiveness of current loss prevention software, identify changes to parameter settings, and implement changes to combat evolving fraud trends.
• Provide management reports of departmental activity volumes, loss prevention results, and the bank's fraud loss experience.
• Represent the Fraud Team in the development, review and approval of new policies and procedures.
• Provide support to the Fraud Team on issues related to internal and external customers involving fraudulent/suspicious account/card transactions.
• Provide direction on appropriate action to mitigate the Bank's risk to fraud losses.
• Provide direction to the management team and assist in research and analysis of suspect transactions, maintaining sense of urgency in a fast paced environment.
• Manage the fraud systems and set fraud parameters for all systems.
• Manage the review of high risk accounts, fraud accounts, and high risk debit cards. Ensure that account closures and special handling of related accounts are immediately processed and/or monitored.
• Manage operational charge-offs and overdraft charge-offs under $5,000. Analyze losses to determine trends and strategy to mitigate losses. Provide monthly, quarterly, and annual charge-off, fraud, and department reports to management.
• Manage the review of day 2 check processing, including but not limited to NSF/OD processing, exception processing, posting rejects, stop hits/suspects, incoming returns.
• Conduct fraud and loss prevention training sessions for branches and related departments.

Minimum Qualifications:

Education:

• Bachelor's Degree from an accredited 4-year university in a business related discipline or work experience required.

Experience:

• 5+ years of experience in both loss prevention and risk management required.
• 4+ years in a supervisory role OR 2+ years management experience managing 3 to 5 employees required.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.