Front Desk/Receptionist

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

• Member and Guest Check-in Compliance  
• Guide clients in selecting the best membership packages for their needs 
• Customer Service & Operations
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests 

• 1-2 years of customer service or sales experience preferred, not require
• 1-2 years MindBody software experience preferred, not required
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

• High School Diploma or GED required

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs.

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome