Network Operations Manager

Summary of Position:

The Network Operations Manager is responsible for leading the organization’s Network Operations function, with a primary focus on network availability, performance, monitoring, and operational visibility. This role ensures the health and reliability of enterprise network services through proactive monitoring, observability, incident management, and continuous improvement initiatives. Reporting to the Infrastructure, Security, and Operations Manager, the Network Operations Manager develops and matures the organization’s network operations capabilities, shifting support efforts from reactive issue resolution to proactive detection, prevention, and optimization. The role partners closely with Infrastructure, Security, Service Desk, and business stakeholders to ensure stable, resilient, and highly available network services that support business operations.

Qualifications & Requirements:

• Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience.
• 7+ years of enterprise networking experience.
• 3+ years of leadership or supervisory experience within network operations, infrastructure operations, or technical support organizations.
• Strong understanding of routing, switching, wireless networking, VPN technologies, cloud networking, and zero trust architecture components.
• Experience managing enterprise monitoring and observability platforms.
• Experience supporting Azure, AWS, and Oracle Cloud network connectivity.
• Strong background in problem management, service reliability, and operational excellence.
• Excellent analytical, troubleshooting, communication, and leadership skills.

Indicators & Attributes for Success:

• Effective and decisive decision-making skills
• Attention to detail
• Cultural awareness
• Business acumen
• Customer/Client focus
• Critical evaluation
• Positive attitude
• Organizational and prioritization skills
• Communication skills
• Accountability
• Ethical practice
• Patience
• Flexibility
• Must be sensitive to Corporate needs, employee goodwill, and the business needs

Primary Responsibilities:

• Leads the day-to-day Network Operations function and provides oversight of network monitoring, alerting, and operational support activities.
• Establishes processes, standards, and operational procedures that promote service reliability and operational excellence.
• Manages network operations personnel, vendors, and service providers as applicable.
• Develops operational metrics and reporting that provide visibility into network health, performance, and service reliability.
• Owns and continuously improves enterprise network monitoring and visibility platforms.
• Develops comprehensive monitoring coverage across LAN, WAN, wireless, internet, cloud, remote sites, and critical business connectivity services.
• Creates dashboards, reports, and service health indicators that provide actionable insights to IT leadership.
• Leverages monitoring, analytics, automation, and trend analysis to identify and address issues before they impact business operations.
• Reduces alert fatigue through effective alert tuning, escalation workflows, and event correlation.
• Drives initiatives that improve network uptime, performance, resilience, and user experience.
• Establishes proactive operational practices focused on prevention rather than reaction.
• Leads root cause analysis efforts following service disruptions and drives corrective actions to prevent recurrence.
• Identifies patterns and trends that indicate opportunities for infrastructure optimization and operational efficiency.
• Partners with engineering and architecture teams to ensure operational readiness for new technologies and services.
• Serves as an escalation point for significant network incidents.
• Coordinates technical response efforts during major outages and service disruptions.
• Ensures timely communication, documentation, and resolution of operational issues.
• Maintains ownership of problem management processes for recurring network-related incidents.
• Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions/Environment:

• Operates in a professional and/or business casual office environment.
• Routinely uses standard office equipment such as laptops, photocopiers/scanners, and smartphones.
• Evening and weekend work may be required as job duties demand.

Salary:

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown.

Benefits:

At Liberty Energy, our total employee benefits include, but are not limited to, the following:

• Medical, Dental, Vision, Prescription Drug (Rx)
• Voluntary Life Insurance for Employee, Spouse, & Child(ren)
• Employee Basic Life and AD&D Insurance – Company Paid
• Short Term & Long Term Disability – Company Paid
• 401(k) or Roth 401(k) Retirement Plan, plus a company match
• Parental Leave
• Flexible Paid Time Off
• And many other benefits not listed here