Customer Experience Advisor

The Role At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty. Level: Frontline | Hourly Department: Site Operations What You'll Own Set the tone from the start — welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything. Drive membership growth — educate customers on our Unlimited Membership program and confidently convert interest into loyalty. Turn service into sales — read the customer, adjust your approach, and close — without ever being pushy. Handle the hard moments — resolve concerns quickly and professionally. Keep the site sharp — maintain a clean, safe, and welcoming environment — your standards are visible in every customer‑facing area. Capture what matters — log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively. How You Show Up — Ecw Competencies Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience. Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly. Problem‑Solving — Addresses routine challenges, makes sound day‑to‑day decisions, and asks for help when needed. Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment. Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately. Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards. Why El Car Wash Fast‑paced, team‑driven, and customer‑obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off. What You'll Get Full comprehensive benefits (Health, Vision, Dental) 401(k) with 4% match Paid time off Parental leave (maternity & paternity) Tuition reimbursement Pet insurance Mental health days On‑the‑job training and real career growth FREE car washes Qualifications Reliable attendance and professional image — you show up on time, polished, and ready Charismatic, high‑energy presence — extroverted, naturally engaging, thrives in customer‑facing moments Proven ability to build rapport quickly and influence without being pushy Goal‑oriented and results‑driven — you know your numbers and you care about hitting them Strong empathy paired with sales drive — you read the customer and adjust accordingly Confident handling complaints and concerns on the spot — you resolve, you don't deflect Comfortable with POS systems and site technology Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions Prior sales, retail, or hospitality experience is a plus Bilingual (English/Spanish) — strong plus in South Florida markets #J-18808-Ljbffr