Patient Financial Services Leader

Shape healthcare AI by applying your patient collections and financial services expertise to evaluate tools that strengthen self-pay revenue recovery and patient financial engagement. Your work will help improve patient payment experiences while supporting effective revenue recovery across the revenue cycle.

Key Responsibilities

• Lead patient collections and self-pay operations, including early-out collections, bad debt management, and payment plan administration.
• Review AI-generated patient financial communications, payment plan recommendations, and self-pay resolution strategies for accuracy and compliance.
• Develop and implement self-pay collection strategies for pre-service, point-of-service, and post-service collections.
• Manage payment plan enrollment, monitoring, and compliance processes.
• Partner with financial counseling, billing, and bad debt recovery teams to improve self-pay revenue capture.
• Track self-pay collection rates, payment plan conversion rates, bad debt write-off rates, and patient satisfaction scores.
• Maintain compliance with FDCPA, HIPAA, applicable state collections laws, and internal patient financial assistance policies.
• Oversee collection agency and early-out vendor relationships, as applicable.
• Annotate AI outputs and provide structured feedback for AI training datasets.

Qualifications

• At least 5 years of experience in patient collections, self-pay revenue cycle, or patient financial services, including at least 2 years in a leadership role.
• Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement practices.
• Experience managing early-out and bad debt collection programs, including vendor oversight.
• Familiarity with propensity-to-pay tools and patient payment technology platforms.
• Proficiency with EHR systems and patient collections or billing platforms.
• Exceptional written and verbal English communication skills.
• Strong attention to detail and the ability to assess collection strategies and identify issues in AI-generated patient communications.

Preferred Qualifications

• CRCR, CHAM, or a similar revenue cycle certification.
• Experience with digital patient payment platforms and text- or email-based collections outreach.
• Experience in hospital, health system, or physician group patient financial services.
• Familiarity with AI tools and evaluating AI-generated patient financial communications.
• Experience using propensity-to-pay analytics to prioritize collection efforts.

Work Terms

• Remote hourly engagement.

Compensation

• $92 per hour.

Opportunity

• Contribute to advanced healthcare AI work, collaborate with an AI research organization, and gain exposure to AI workflows in patient financial services and the revenue cycle.