Emergency Communications Specialist

Emergency Communications SpecialistThe Metropolitan Airports Commission (MAC) is hiring for Emergency Communications Specialists in our 24/7 Emergency Communications Center (ECC) located on the Minneapolis/St. Paul International Airport campus. In this role you will coordinate the day-to-day operations of the MSP Emergency Communications Center, a primary 911 Public Safety Answering Point. You will interact regularly with police, fire, emergency medical services (EMS), Transportation Security Administration (TSA), and other state and federal agencies. Using your task-prioritization skills and calm demeanor, you will determine priorities according to changing conditions and make critical decisions to ensure the safety of the tenants, passengers, police officers, firefighters, and other users of the Minneapolis/St. Paul International Airport community. The Ideal Candidate has: a passion for helping people, hands on experience with public safety technologies, the ability to adapt to new technology, customer service experience, the ability to work both independently and as part of a team, and strong verbal and written communication skills.Hourly Rates 2026 $39.37 - $49.30 2027 $40.55 - $50.78 Work Shifts Specialists work a mix of 8-, 10-, and 12-hour shifts on a 2-week rotation that includes every other weekend off. Shifts typically start at 0600, 0800, or 1800, though they may vary based on organizational needs. Most shifts in the rotation will likely be 12-hour shifts.Candidate Selection Process: Online Assessments – For those candidates moving on in the process there will be the potential for two different screening processes. Everyone will be notified as soon as possible by email if they will be participating in these tests.GovWorx - CommsCoach HIRE: An online dispatch testing platform that evaluates your ability in different foundational areas related to dispatch work. This includes areas such as resilience, task-sequencing, decision making and judgement, listening and comprehension, etc.Select Advantage: This is an online multiple-choice test.Interviews – Candidates who receive a passing score on the online assessments will advance in the process and may receive an invitation to interview.Eligibility List – Eligible candidates may be placed on a hiring list. Applications received for this posting will be evaluated on several factors including, but not limited to, education, work experience, and completeness and thoroughness of responses to the application and supplemental questions. Incomplete or general responses could negatively impact the final outcome of an application. Candidates who are offered conditional employment will be required to pass an extensive background investigation including criminal history.Safety Sensitive – This is a safety-sensitive position which will require a pre-employment drug screen.To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided. Questions regarding this posting can be directed to Robin Lange at View email address on click.appcast.io or View phone number on click.appcast.io. For additional information about the ECC, email View email address on click.appcast.io to connect with one of our ECC staff for additional information about the position, department, or organization. Applications for this position must be completed and submitted by 3:00 p.m. on Monday, August 24, 2026. MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at View phone number on click.appcast.io or View email address on click.appcast.io. MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.