Assistant Branch Manager

Assistant Branch ManagerBuilding a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our culture is about our people, the ones in our communities and the ones that work with us.Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.Compensation RangeHourly: $26.45 - $30.30 (Amount based on relevant experience, skills, and competencies.)About This JobThe main purpose of this job is to support the Branch Manager and assist with managing branch activities including operations, customer experience and team member experience, while driving branch performance through leadership and coaching. Dedicates approximately half of their time to delivering direct customer service—engaging with customers to resolve inquiries and support their financial needs to reinforce an exceptional in-branch experience. Plays a critical role in fostering team development, being a role model of expected behaviors, and ensuring the branch meets its financial and service goals.Work ScheduleMonday - Friday 8:45 AM - 5:45 PM, Saturdays 8:45 AM - 12:15 PMEssential FunctionsSupport management of day-to-day branch activities including operations, administration and providing directions to branch staffModel expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactionsProactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needsManage a team of personal bankers; Observe and coach personal bankers through a structured coaching process to improve customer experience, responsible for coaching of direct reports and supporting coaching activities for non-direct reportsMeet individual sales goals and assigned business development responsibilitiesHelp monitor sales efforts, meet individual goals, and contribute to strategies that drive branch goals and analyze results, develop and implement performance improvement efforts with coaching model to ensure that expectations and goals are metEnsure adherence to policies, procedures, and security standards. Support branch resultsSupport branch leaders in coaching staff to deliver customer experience model, resolve customer issues promptly, and maintain service excellenceEnsure compliance with established policies and procedures related to Bank operations, security, talent management; reinforcing existing protocol and escalating to branch leadership when neededSupport required training completion by accurately scheduling training sessions into weekly schedules and providing customer-facing coverage when trainings are taking place; Mentor new team members and actively engage in their learning journeyBuild weekly schedules in alignment with staffing modelLead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needsPerform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as requiredCommunicate decisions, priorities and relevant information to team members effectivelySupport budget management, planning and expenditurePerform other duties as assignedKnowledge Skills & Abilities RequiredStrong knowledge of retail banking, including knowledge of best practicesStrong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problemsAbility to drive results and balance management of organizational risk and meeting goals of the businessStrong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goalsOutstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writingAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel and OutlookEducation & ExperienceHigh School diploma required. Associate Degree preferred, or an equivalent combination of education and experience required1+ years leadership/supervisory experience required1+ year experience in financial services industry and working knowledge of retail products and services and bank operations requiredReg Z:For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.Location: 9620 E 21st, Wichita, Kansas 67206Time Type: Full time