Senior Billing Specialist

Senior Billing Specialist

The Senior Billing Specialist will play a critical role in the Homecare Homebase (HCHB) finance organization by ensuring customer billing is accurate, complete, timely, and properly reflected across Zuora and downstream accounting systems. This role is responsible for executing subscription and services billing, validating contract-to-invoice accuracy, and ensuring credits, rebills, adjustments, and billing corrections are processed with the proper accounting impact in mind.

The ideal candidate is a detail-oriented billing professional with deep, hands-on Zuora billing expertise, strong accounting fundamentals, and sound judgment when processing invoices, credit memos, debit memos, write-offs, cancellations, amendments, renewals, and non-standard billing terms. This person can read contracts, ask the right questions before billing, explain how billing actions impact accounts receivable, revenue, deferred revenue, tax, and the general ledger, and partner cross-functionally to resolve issues before they affect customers or financial close.

Key Responsibilities:

• End-to-End Billing Operations
• Zuora Billing Expertise & Data Integrity
• Credits, Adjustments & Accounting Impact
• Month-End Close, Reconciliations & Controls
• Cross-Functional Partnership & Customer Support
• Process Improvement & Leadership

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent relevant work experience considered.
• 5+ years of billing, order-to-cash, accounts receivable, revenue operations, or subscription billing experience.
• 3+ years of hands-on Zuora Billing experience required, including subscriptions, amendments, bill runs, invoice schedules, credit memos, debit memos, and billing corrections.
• Experience in a SaaS, software, healthcare technology, or recurring revenue environment strongly preferred.
• Strong accounting fundamentals, including working knowledge of accounts receivable, revenue, deferred revenue, contra-revenue, credits, write-offs, taxes, and general ledger impacts.
• Ability to read and interpret contracts, order forms, renewals, amendments, cancellation terms, non-standard billing terms, and customer-specific billing requirements.
• Experience with Oracle Fusion Cloud or a comparable ERP system preferred.
• Advanced Excel skills and demonstrated experience reconciling large data sets across systems.
• Strong written and verbal communication skills, with the ability to explain billing and accounting issues to accounting and non-accounting stakeholders.
• High attention to detail, strong organization skills, and ability to meet deadlines in a high-volume, month-end close-driven environment.
• Experience supporting audits, maintaining internal controls, and documenting approvals and support for billing transactions preferred.
• Working knowledge of ASC 606 and partnership with Revenue Accounting preferred.

Leadership Competencies:

• Billing Precision: Delivers accurate, timely, and complete invoices and billing adjustments with a strong ownership mindset.
• Zuora Ownership: Demonstrates deep hands-on capability in Zuora and understands how configuration decisions affect billing results.
• Accounting Judgment: Understands how invoices, credits, write-offs, and adjustments affect revenue, AR, deferred revenue, tax, and the GL.
• Controls Mindset: Follows approvals, documentation standards, and audit-ready practices without sacrificing speed or service.
• Customer Orientation: Resolves billing inquiries with professionalism, clarity, and a focus on both accuracy and client experience.
• Cross-Functional Communicator: Partners effectively across Accounting, Sales Operations, Legal, Customer Success, Collections, and FP&A.
• Process Optimizer: Identifies recurring billing issues and improves processes, systems, checklists, and controls to prevent rework.
• Accountable Team Player: Takes ownership of outcomes, escalates risks early, and supports team members through review, coaching, and knowledge sharing.

Success Metrics:

• Bill runs, invoice delivery, credit memos, debit memos, and rebills are completed accurately and on time in accordance with the billing and close calendars.
• Customer credits, adjustments, write-offs, and rebills have documented approvals, correct accounting classification, and audit-ready support.
• Zuora-to-Oracle billing reconciliations are completed monthly, with exceptions researched and resolved within agreed timelines.
• Billing rework, customer invoice disputes, and preventable billing corrections decrease over time through root-cause resolution.
• Open billing tickets and customer inquiries are managed within service expectations and escalated appropriately when risks arise.
• Key billing SOPs and control checklists are documented, maintained, and followed consistently.
• Internal and external audit requests are supported timely with no recurring findings related to billing documentation, approvals, or controls.

About Us:

Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring team members who want to make a difference.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.

Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We'd love to hear from you.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

Job Info

• Job Identification 2026963
• Job Category Finance and Accounting
• Job Schedule Full time
• Locations 4849 Greenville Avenue, Dallas, TX, 75206, US (Hybrid)