Solution Architect (.NET, Cloud, AI)

We are looking for a Solution Architect / Senior Architect to drive architectural decisions, ensure system scalability and reliability, and collaborate across engineering, AI, and product teams. You will play a key role in shaping the platform architecture and guiding technical direction across multiple services and integrations. About the Project: We are developing an enterprise-grade platform for contact centers that enables companies to deliver omnichannel customer experience across voice, chat, messaging, and AI-driven interactions. The platform includes: Active use of AI/ML components, including generative models and speech-to-text solutions; Microservices-based architecture; Dedicated services for communication processing, transcription, analytics, and AI functionality; Real production use in contact center environments. This is a mature product developed by a stable company with over 25 years in the market, operating at enterprise scale and impacting customers globally. Key Responsibilities: Design and evolve system architecture for a complex distributed platform; Define and maintain technical standards and architectural guidelines; Conduct architecture reviews and support engineering teams; Ensure non-functional requirements: scalability, performance, reliability; Lead architectural decisions and system design initiatives; Integrate AI/ML components into the platform; Collaborate closely with product and business stakeholders; Provide technical leadership across cross-functional teams. Required Skills (Must-Have): 8–12+ years of software development experience; 3+ years in an Architect or Tech Lead role; Strong experience with the .NET ecosystem; Solid knowledge of cloud architecture (AWS and/or Azure); Hands-on experience with microservices architecture; Strong system design and architectural decision-making skills; Experience working with enterprise-level systems; English level: B2 or higher (spoken and written). Nice to Have: Experience with AI / LLM-based solutions. Angular frontend; Real-time transcription technologies; Cloud environment (hybrid cloud setup); Integration with contact center platforms. Strong focus on architecture governance and standards; Cross-team collaboration with engineering, AI, and product teams; #J-18808-Ljbffr Nsoft USA Corporation