Principal AI Engineer

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products.This role serves as the technical leader for enterprise AI initiatives, partnering with business leaders, product teams, and engineering organizations to design, build, and operationalize AI solutions on Azure and Google Cloud. The role combines AI architecture, platform engineering, product innovation, and organizational change leadership to transform AI opportunities into measurable business outcomes.Key ResponsibilitiesEnterprise AI AdoptionPartner with Finance, Legal, Supply Chain, Sales, Customer Care, and IT leaders to identify high-value AI opportunities.Lead AI strategy, technical architecture, and implementation of enterprise AI solutions.Drive adoption of Generative AI, Agentic AI, and AI-powered workflow automation.Develop reusable enterprise AI patterns, frameworks, and accelerators.Establish AI best practices, governance standards, and engineering guidelines.Lead architecture and deployment of AI-powered customer service solutions and virtual agents.Design and implement:Conversational AIVoice and chat agentsAI-assisted agent experiencesKnowledge retrieval systemsIntelligent intake and triage workflowsMulti-agent orchestrationDefine Day-2 operating models including:Monitoring and observabilityAI SecOpsHuman escalation workflowsKill-switch and fallback mechanismsIncident management and operational supportRequired QualificationsExperienceBachelor's or Master's degree in Computer Science, Engineering, Data Science, or related discipline.10+ years of experience in software engineering, cloud engineering, data engineering, or AI engineering.5+ years delivering production AI/ML solutions at enterprise scale.Proven experience architecting AI solutions on Azure and/or Google Cloud.Experience building and deploying customer-facing AI products.Experience leading cross-functional initiatives involving business, product, operations, and engineering teams.Technical ExpertiseAzure and Google CloudDatabricks and BigQueryPython and modern software engineering practicesAPI and microservice architecturesLarge Language Models (LLMs)Agentic AI architecturesRetrieval-Augmented Generation (RAG)AI observability and monitoringAI governance and evaluation frameworksLeadership SkillsExecutive communication and stakeholder managementStrong product and business acumenAbility to influence across organizational boundariesExperience mentoring engineers and architectsStrong partnership and vendor management skillsPreferred QualificationsExperience delivering production-grade Contact Center AI solutions.Familiarity with platforms such as:Google Customer Engagement Suite (CES)Vertex AI Agent BuilderMicrosoft Copilot StudioGenesys Cloud AIExperience implementing:Voice bots and virtual agentsAgent Assist solutionsKnowledge retrieval and RAGIntelligent routing and triageHuman-in-the-loop escalation workflowsIdeal CandidateA strategic technology leader who can:Drive enterprise AI adoption across business functions.Build and scale customer-facing AI products.Architect solutions on Azure, Google Cloud, Databricks, and BigQuery.Lead AI platform engineering and governance efforts.Translate emerging AI capabilities into measurable business outcomes.Influence executives, product teams, and engineering organizations without direct authority.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”SummaryLocation: ATLANTA, GA, USAType: Full time