System Administrator

Advanced Internal IT PositionThis is an advanced internal IT position responsible for developing and implementing security systems that will provide detection, prevention, containment, and deterrence mechanisms to protect and maintain the integrity of the Information Technology Department and the City of Delray Beach network/computer system. The position has responsibility of technical issues as assigned by management, including desktop management, server management, network management, print management and other advanced technical tasks. Work involves the execution of special programs, verification of backups, risk assessment, intrusion prevention/detection, incident response, vulnerability assessments, security policy and procedures, security awareness, computer forensics, investigation, design of secure frameworks, firewalls, security notifications, network/system hardening, and information security consultation. Work is performed under general supervision of the Chief Technology Director, Senior Solutions Architect and the Infrastructure Operations Manager/Lead Engineer.The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.Administer and support Microsoft Windows servers and desktops.Support Microsoft 365, Azure, Entra ID (Azure AD), Active Directory, and Group Policy (including SSO and MFA configurations).Patch and maintain servers and endpoints, including coordinated maintenance windows and post-change validation.Create Virtual server snapshots prior to updates and configuration changes; manage rollback when necessary.Deploy software and manage endpoint inventory using PDQ Connect.Support EDR, XDR, and MDR security products and workflows; investigate and remediate compromised endpoints.Administer and tune Trend Micro security suite for endpoints and servers; review and release quarantined emails in O365.Support Netwrix and ManageEngine solutions for auditing, configuration, and operations.Provide desktop support to end users and serve as an escalation point for security-related tickets.Manage user accounts and permissions, ensuring least-privilege access and account hygiene.Support virtual environments such as VMware or OpenShift.Assist with basic security monitoring, vulnerability remediation, and system hardening across servers and endpoints.Troubleshoot basic network, VPN, firewall, IDS, and IPS issues in coordination with network teams.Maintain system documentation, change logs, and asset inventory.Participate in the on-call rotation and perform off-hours patching/maintenance as required.Assist in routine system and network management tasks including: Windows System Administration; Change Management; System Updates and Patch Management; Penetration Detection; Storage Management, including Backup and Recovery of server and desktop systems.Respond to and investigate security related service desk tickets and incidents, and communicate and manage expectations during the resolution of the issue.Ensure that IT security best practices and configurations are included in network, desktop, server, wireless, VoIP and mobile configurations.Ensure information stored on City computers or networks is not disclosed to unwanted parties or modified inadvertentlyAudits users/systems to ensure City policies and procedures are being followed and security is maintained.Monitor, analyze, and respond to SEIM alerts IDS/IPS events, and security bulletins to identify threats and vulnerabilities.In the event data is compromised, repair the damage, and take measures to seal the security hole that enabled the data compromise.Support and administer Mobile Data Management, Web Content Filtering, Email Security, Wireless, Applications and Web based Applications.Evaluate new technologies and stay current with industry trends to recommend improvements.Make recommendations to management on enhancements to existing and new security hardware, software, or related tools. Assist in evaluating, planning, configuration, and implementation of new/existing security applications/tools.Teaches and educates City employees with Information Technology (IT) related security issues to heighten security awareness.Follow established problem resolution procedures in resolving software problems and applied corrective service to upgrade software.Adheres to ITIL and ITSM practices.Participate in the team's on-call support rotation.Mentor / cross-train team members on existing and new/emerging technologies.May assist all IT staff positions.Fosters positive employee relations and employee morale on a City-wide basis.Other duties as assigned.This position is fully remote and performs all assigned duties from an approved remote work location. This is a Monday-through-Friday position. The normal schedule may be four 10-hour workdays. Flexibility is required to occasionally work five 8-hour days, typically from 8:00 a.m. to 5:00 p.m. Participation in an on-call rotation is required. Occasional after-hours work may be required for maintenance or urgent issues.