Lead Business Systems Analyst

ERP Business Systems Analyst I — Tier-1 Support LeadDo you have a passion for supporting complex enterprise systems and helping end users resolve issues quickly and effectively? Can you leverage your technical curiosity and customer service mindset to keep mission critical financial applications running smoothly? CGI Federal has an exciting opportunity for an ERP Business Systems Analyst 1 within our Intel sector, contributing to secure, high performance financial system operations. As an entry level ERP Business Systems Analyst, you will lead Tier 1 support for our enterprise financial platforms, serving as the first point of contact for resolving user requests, documenting issues, and maintaining help desk workflows. You will work in a fast paced, collaborative, outcome driven environment committed to delivering stable, predictable operations and exceptional user support. This position is located on site in Springfield, VA.Your Future Duties and Responsibilities:Manage and monitor the financial system Tier 1 help desk queue, ensuring timely triage and resolution of user issues.Troubleshoot day to day ERP functionality issues, interpret user error messages, and assist with system navigation and workflow clarification.Provide clear, accurate documentation of ticket activities, steps taken, and resolutions to maintain an audit ready help desk trail.Support development and maintenance of SOPs, training materials, process guides, and communications tied to help desk operations and system releases.Produce daily help desk performance metrics and operational statistics to support leadership visibility and continuous improvement.Assist with basic system validation tasks, including test script execution, release note review, and user workflow checks following software updates.Collaborate with Tier 2 analysts to package escalated issues with complete context and reproducible steps for upstream troubleshooting.Required Qualifications to Be Successful in This Role:Bachelor's degree in Information Technology, Business Administration, Finance, Computer Science, or equivalent experience. Active Top Secret with the ability to obtain and maintain a TS/SCI with polygraph. Foundational understanding of ERP systems, financial workflows, or enterprise applications. Basic knowledge of the Software Development Life Cycle (SDLC), testing processes, and configuration practices. Strong analytical thinking, attention to detail, and commitment to high quality ticket documentation. Excellent communication and customer service skills, with the ability to work closely with users in a support setting.What You Can Expect From Us:Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.