Store Manager

Job Description

Job Description

Job Title: Store Manager

Location: Charlotte, NC – Fully Onsite

Type: Direct Hire

Schedule: Tuesday - Saturday | 40 hrs. per week.

Compensation: $60,000k/yr. – $62,000k/yr.

Overview:

An experiential retail company is seeking an energetic, hands-on Store Manager to lead its Charlotte location. This role is responsible for overseeing daily store operations, driving sales performance, managing and developing a team of 10–15 employees, maintaining inventory, and coordinating private events and community outreach. The ideal candidate has retail management experience, strong leadership skills, and a passion for creating an engaging customer experience. This is a high-volume location that requires a visible, hands-on leader who can balance team management, operational responsibilities, and customer-facing work.

Key Responsibilities:

• Lead daily store operations and maintain a strong leadership presence on the sales floor.
• Establish, communicate, and track sales goals and team objectives.
• Manage walk-in business, customer bookings, and private events.
• Recruit, hire, train, and develop retail team members.
• Create and maintain employee schedules at least two weeks in advance.
• Monitor inventory and back stock, replenish merchandise, and verify deliveries against invoices.
• Maintain store cleanliness, organization, and overall presentation.
• Address team and customer concerns while ensuring company policies are followed.
• Respond to customer emails and private event inquiries within 48 hours.
• Coordinate and host approximately two private events and two pop-up events each month.
• Conduct community outreach, including fundraising and local engagement initiatives.
• Review sales activity, customer feedback, Google reviews, deposits, timecard corrections, and store reporting.
• Maintain accurate ordering documents, invoices, and weekly recaps.
• Support sales growth, employee engagement, and an exceptional customer experience.

What They're Looking For:

• 2–4 years of retail or store management experience preferred.
• Experience directly managing a team of 10 or more employees.
• Background in hiring, recruiting, scheduling, and developing retail employees.
• Experience managing sales goals, inventory, and day-to-day store operations.
• Experience planning or managing events is preferred.
• Strong customer service and relationship-building skills.
• High-energy, self-motivated, detail-oriented, and reliable leadership style.
• Ability to make confident decisions, solve problems, and take initiative.
• Comfortable balancing hands-on customer service with administrative and operational responsibilities.
• Strong communication, organization, and time-management skills.
• Proficiency with Google Suite, email, and internet-based tools.
• Bachelor's degree preferred, or equivalent experience.
• Ability to lift and move up to 50 pounds and remain active throughout the store.
• Availability to work during peak retail hours, including weekends and some holidays.

Systems & Tools:

• Google Suite
• Email and internet-based tools
• Scheduling, inventory, and store reporting systems

Work Environment:

• Fully onsite at the Charlotte, NC location.
• Fast-paced, customer-focused, and creative retail environment.
• Hands-on leadership role requiring regular time on the sales floor.
• Responsible for leading a team of approximately 12–15 sales staff, including five key holders.
• Part of a nine-store retail division, with regular support and check-ins from the Director of Stores.
• Opportunity to coordinate candle-making experiences, private events, pop-ups, and community outreach.
• Must be comfortable working weekends and some holidays based on business needs.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.