Collections Specialist

Collections Specialist

Join a group of passionate advocates on our mission to improve the lives of youth! Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona. Canyon State Academy is located on a scenic 180-acre campus surrounded by Farm student housing for 300+ youth, a Thrift Store, Cafe, Barbershop and Church open to the community incorporating life skills for our students. Along with a fully equipped weight room, football stadium, an athletic center (gymnasium, padded wrestling room & more).

Perks & Benefits: Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% after 1 year of employment, Paid Time Off that can be used as soon as it accrues and more!

Essential Duties and Responsibilities Responsibilities include, but are not limited to:

• Follow up on outstanding insurance and patient balances to secure timely payment
• Investigate and resolve denied, rejected, or underpaid claims with Medicaid, managed care organizations (MCOs), and commercial insurance payers
• Review remittance advice (RA/EOB) and identify payment discrepancies or trends
• Submit claim corrections, reconsiderations, appeals, and supporting documentation as needed
• Maintain accurate documentation of account activity within billing systems
• Work aging reports and prioritize accounts based on timely filing limits and reimbursement impact
• Communicate with insurance representatives regarding claim status, authorization issues, and payment resolution
• Collaborate with admissions, utilization review, credentialing, and billing teams to resolve claims issues
• Identify recurring billing or authorization issues and escalate trends to leadership
• Ensure compliance with payer guidelines, company policies, HIPAA, and confidentiality standards
• Assist with patient account inquiries and payment arrangements as needed
• Maintain productivity and collection goals established by the organization

Qualifications

• High school diploma or equivalent required; associate's degree preferred
• Minimum of 2 years of healthcare collections or medical billing experience preferred
• Behavioral health, residential treatment, or Medicaid collections experience strongly preferred
• Knowledge of insurance claims processing, denials management, and appeals
• Familiarity with Medicaid and managed care payer guidelines
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple accounts and deadlines effectively
• Proficiency in Microsoft Office Suite and healthcare billing systems
• Ability to pass a criminal background clearance check, drug screen, physical and TB test.

Preferred Skills

• Experience with behavioral health, PRTF, or residential treatment billing
• Understanding of authorizations, eligibility verification, and coordination of benefits
• Knowledge of multi-state Medicaid billing processes

*Schedule subject to change based on the need of the program*

After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Collections Specialist you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment.