Medical Secretary

Senior Medical Secretary - Cardiovascular Medical Associates - Garden CityWe have an exciting opportunity to join our team as a Senior Medical Secretary - Cardiovascular Medical Associates - Garden City. In this role, the successful candidate performs administrative and surgical coordination tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules.The job responsibilities include:Schedules appointments for visits, treatments, and surgical proceduresReviews appointment confirmation responses and manages waitlistsCommunicates to patients on upcoming scheduled visits, including instructions, preparation, and formsObtains authorizations for services as neededAnswers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely mannerHandles faxes and mailPrepares standard letters and forms as neededPerforms other duties as neededAdministrative physician and practice support includes:Schedule surgeries in EPICPrepares the daily schedule and manages the OR templateDiscuss surgical appointment details which may include explaining patient's arrival time, fasting instructions and other expectationsScan all necessary documents related to the surgical appointmentReview chart to make sure all required elements are in EPIC (Labs, medical clearance, EKG etc.)Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.)Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate personMaintains cooperative and professional relationships with physicians, nurses, and office staffExercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workloadDemonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messagesParticipates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staffPatient experience and access includes:Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounterDrives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriateWorks collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messagingProactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriateShares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experienceTakes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principlesMinimum qualifications include a High School diploma, three years of relevant medical clerical experience, prior physician practice experience, knowledge of medical terminology, light, accurate keyboarding skills, and excellent organizational, interpersonal, and communications skills.Preferred qualifications include background in computer literacy.