WM Specialist

WM Specialist

Corporate Headquarters - Lancaster, PA 17601

Job Description

The main aspect of the role is to process customer orders for ALL Jay Group facilities in the most efficient manner to meet customer demands. Time management, verbal and written communication, accuracy, and attention to detail are crucial to this role. This position requires exceptional organizational skills and the ability to make rational and informed decisions based on the information provided.

This role will also lead systems projects within Fulfillment Operations including design, development assistance, user testing, implementation, and creating user training documentation. Acts as a mentor and leader for Wave Planners as well as support all teams in the company to best meet our customers' expectations.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Create and release waves daily through WMS as required as well as configuring and monitoring wave automations.
• Prepares work for the DC floor in a timely manner on a daily basis.
• Effectively communicates daily with Site Directors and Client Services teams as required on issues or problems to ensure high customer service levels.
• Work with other departments to ensure client requirements and expectations are met.
• Assist with general reconciliation efforts as needed.
• Assist with general WM cleanup of transaction files, interface files, and others as needed.
• Assist with maintaining and generating Qlik Reporting as needed.
• Assist in researching orders that do not flow through the normal process or are not flowing into the WMS system as expected.
• Assists Operations in design, implementation and testing of warehouse management system enhancements. This may include working with outside vendors.
• Designs and implements WM configurations
• Responsible for ensuring that all client services requests have been responded to by EOD.
• Point of contact between client services and the wave team for requests that are outside of the normal waving expectations. (e.g. special requests for anything related to waving that would require a configuration change to complete)
• Configures WM as needed by operations and/or wave planners to facilitate client needs and requests.
• Assist in developing recommended operating procedures for distribution centers by working with DC management and associates, corporate transportation, inventory planning and purchasing, and engineering as it relates to the operational software or hardware. Develop and document WMS procedures. Maintain current documentation.
• Monitors request/project results on an ongoing basis to ensure the results meet technical specifications, project requirements and established and agreed upon deliverables.
• Develops and maintains technical and project documentation, according to established SOPs.
• Reports status of all open projects to WMS Manager/Senior Site Director as assigned.
• Develops and/or monitors quality assurance test plans, as required.
• Complies with corporate SOP's.
• Independently set professional goals and objectives that require minimum oversight.
• Performs other job-related duties as necessary and/or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience : Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

About Jay Group:

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

Benefits:

• 401K with company discretionary match
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time-Off
• Plum Benefits
• Short Term Disability Insurance
• Vision Insurance
• Weekly Pay

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
• Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
• Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
• We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
• Built on Trust: We live our legacy of being open, honest, ethical, and genuine.
• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.
• Must be willing to submit a background check.
• Ability to work legally in the United States

Equal Employment Opportunity Employer

Join our team!