Customer Support Specialist

Responsibilities The Customer Support Specialist is responsible for new and existing client set up and client maintenance. The Specialist is responsible for activities associated with Storefront set up, customer training, escalated customer issues, billing issues and vendor set up. The Customer Support Specialist will own setting up the launch party with the customer and in facilitating it. The Support Specialist is there to set up employees at the customer on new storefronts. Proactively seeks customer feedback and reacts with agility to resolve issues. Provides training and training materials to customers to support successful storefront adoption and follows company guidelines for 60 days post adoption check back. Provides support for escalated customer issues (Tier 2, Tier 3). Follows up on any customer issues requiring additional research. Investigates and resolves billing issues and monitors receivables. Qualifications Must be 18 years of age or older. Bachelors Degree with 0-2 years of experience. Preferred: Bachelors Degree Experience: 2 years of Customer Service. Compensation The compensation range for this position is $24.00 - $25.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job‑related knowledge, skills, location, experience and take into account internal equity. Benefits Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement Equal Employment Opportunity Statement Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr