Field Service Truck Specialist

Job Description

Job Description

Heritage Industries, a leading name in the work truck and equipment industry, is hiring a Field Service Truck Specialist to join our growing team. In this role, you’ll travel to client sites to perform service calls and repairs on a wide variety of work trucks and equipment every job is a new challenge. We’re looking for someone with strong communication and customer service skills, sharp diagnostic and troubleshooting ability, and a genuine sense of ownership over every job from start to finish. A hands-on understanding of hydraulic and electrical systems is essential, since much of the equipment we service comes from a wide range of manufacturers with little to no documentation available. An excellent driving record is required. If you take pride in solving tough mechanical problems and doing the job right, we’d love to talk to you. Heritage Industries gives you the hands-on feel of a small, close-knit team with the stability and resources of a large parent company behind you real room to build a long-term career here.

What We Offer

• Competitive pay, based on experience

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off that grows with your tenure -up to 200 hours per year

• 8 paid holidays per year

• Free Employee Assistance Program (EAP) for you and your household

• Some of the nicest service trucks in the industry, running Enpaks, Bergstrom units, and Espar heaters to keep your cab cool or warm without idling the truck

• Stellar service bodies and Stellar cranes on our service trucks

• Company-paid MSHA, CDL, crane inspector, and air tank inspector certification training, with room to grow into those roles

Duties and Responsibilities

• Must understand and adhere to the personal responsibility of safety and work safely at all times. Adhere to all company safety programs and policies and enhance the safety culture of the company.

• Perform services and repairs in the field on various makes/models of equipment, including Heritage, IMT, Stellar, Venturo, Miller, Mi-T-M, Boss, and others cranes, welders, compressors (screw and piston), PTOs, pumps and variable pumps, and Miller Enpaks.

• Must comply with all DOT regulations, including obtaining and maintaining a DOT Medical Card to operate company field service vehicles.

• Willing to work out of town, overtime, and on weekends if necessary.

• Maintain field service vehicle and all company-provided equipment.

• Order and return parts as necessary for each job performed.

• Schedule and maintain workload; must consistently follow and adhere to the assigned work schedule.

• Maintain accurate daily timekeeping and thorough, high-quality technician notes/documentation on all diagnostics, repairs, and work performed, including daily reports, inspections, and timecards.

• Willingness to pursue certifications Heritage pays for, such as MSHA, CDL, crane inspector, and air tank inspector training (not required of every technician); once certified, you may be asked to take on those responsibilities.

• Ability to work as a team, communicate effectively, and take ownership of assigned areas and tasks.

• Take ownership of client problems and provide solutions. Must consistently deliver world-class customer experience.

Required Qualifications

• Must have and maintain a clean MVR (no more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25).

• Current Utah driver's license.

• Must be safety conscious with an excellent safety record. Must use TRACK in all aspects of every job.

• Strong working knowledge of truck equipment: hydraulics, electrical, and pneumatics is required, including the ability to read and interpret hydraulic and electrical schematics and diagnose issues without OEM documentation.

• Willingness to learn troubleshooting skills from other journeyman mechanics and utilize tech support as necessary.

• Must have excellent communication and customer service skills.

• Demonstrate excellent work ethic with self-motivation, ability to work safely with minimal supervision on customer job sites, while maintaining expectations of thoroughness.

• Strong time management skills; must accurately track daily time and maintain detailed, high-quality technician notes on all work performed.

• Have a positive team-first attitude.

• Must have or be able to obtain all tools required for field service repair.

• Must be willing and able to work overtime, and possibly weekends if necessary.

• Ability and willingness to learn new skills and adapt to changing environments.

• Basic computer skills and experience with Microsoft Office programs, including Outlook, Word, Excel, etc.

• High school diploma or equivalent.

Preferred Qualifications

• Experience within the work truck industry, automotive, and/or truck equipment upfit, service and repairs — the more industry-specific knowledge, the better.

• Experience with field service and in-shop service operations.

• Experience with cranes (IMT, Stellar, Venturo, or similar), compressors, or variable pump systems.

• Understanding of CAN bus systems is a huge plus.

• Current MSHA certification.

• Associate degree or Technical Degree in automotive or diesel mechanics.

Travel Requirements

• Is Travel Required? Yes.

• Travel Details: Call outs on a regular basis both locally and throughout the states of Utah, Arizona, Wyoming, Nevada, and Idaho.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).