Service Engineer
Axelon
Summary:
- Location: Sandusky, OH
- Duration: 4 Months
- Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
- Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
- Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
- Support both reactive and preventive maintenance following established procedures.
- Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
- Document work performed and contribute to shared knowledge and best practices.
- Participate in on-call rotations and support extended coverage when needed.
- Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment.
- Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.).
- Familiarity with Linux or similar operating systems.
- Strong troubleshooting and problem-solving abilities.
- Comfortable working independently on-site and communicating clearly with customers.
- Willingness to learn and support emerging technologies, including AI platforms.
- Minimum 3 years of experience in technical support, field service, or data center roles.
- Associate or bachelor's degree in IT or related field (or equivalent experience).
- Dell or other vendor certifications are a plus, but not required.
- Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.
Vacancy posted 5 days ago
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