Retail Warehouse Specialist

Overview

Responsible to perform a variety of specific duties, both within the store and assigned store locations, under the supervision of the Store Manager. General duties include: unloading of merchandise trucks, received DC merchandise inventory control, and preparing all merchandise for display. Maintains cleanliness and order in the warehouse at all times. Performs furniture touch ups and repairs. Ensures timely execution of moving merchandise to the sales floor. Insures inside and outside of building as well as surrounding grounds up keep and cleanliness. Maintains close communication with store managers to insure customer service consistent with W.S. Badcock standards.


Responsibilities

• Provides control of Store and Customer merchandise.
• Secures and maintains the company issued tools.
• Maintains cleaning supplies and equipment; notifies management concerning repairs.
• Cleans, checks, and inspects all merchandise before taking it to the showroom or releasing it for customer P/U for OUTLET Stores or when applicable.
• Handles all Inventory Control and Customer Load Outs for OUTLET Stores (or anywhere when applicable)
• Assists in maintaining store security and safety.
• Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports, and resolves unsafe conditions that may result in property damage or personal injury.
• Assists with customer P/U (where applicable) and unloads DC merchandise. Un-boxes merchandise. Sets up, displays, cleans, touches-up, repairs, refurbishes, tests/checks returned products,
• Uses a dolly to safely move merchandise; maintains vehicle security
• Cleans and maintains showroom, office areas, rest rooms, front and back of the store, windows, light fixtures, walls, floor, carpet, dumpster area and furniture.
• Any project assigned by Store Management through overview of the District Manager.

Qualifications

• High school diploma / GED.
• Six months retail customer service, staff supervision, and delivery experience.
• Ability to read maps, shipping / packing documents and assembly instructions.
• Ability to communicate effectively with customers, management and personnel by telephone, or through written communication; assimilate information and make decisions.
• Ability to work independently and handle multiple priorities simultaneously. Effective time management skills.
• Strong conflict resolution and negotiation skills and the ability to adapt quickly to changing situations.
• Mechanical ability to service and maintain upholstery and case goods.
• Valid, clean driver's license - eligible to be DOT certified to operate a box truck if required.
• Ability to physically and safely lift up to 75 lbs. or move 200 lbs. with a dolly or assistance of another person without injury or damage to the merchandise.
• Ability to stand, walk, sit, twist, bend, kneel, crouch, stoop, climb and reach with hands and arms.

Other

Environmental conditions

• Works indoors in a controlled environment and in an open warehouse subject to various weather conditions. May be exposed to dust, fumes and airborne particles. May be exposed to mechanical / moving parts and electrical shock.