Retail Associate

General Purpose The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate makes eye contact, smiles, greets all customers in a courteous and friendly manner, treats fellow associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate is expected to be engaged in these tasks during all working hours and may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals. Essential Functions Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keeps the floor clutter‑free, maintains clear egress to emergency exits, and immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all customers and associates with respect and courtesy; is friendly and professional at all times, and recognizes fellow associates using company recognition programs. Assists customers in any necessary way – is register‑trained, assists customers with merchandise, and answers customer questions in a polite and knowledgeable manner. Greets all customers by making eye contact, smiling and saying "hello" throughout the store as well as saying "thank you" with every register transaction. Provides prompt and efficient responses to customers at all times. Responds to customer service calls immediately and handles all customer issues in a courteous and helpful way, calling a member of Store Leadership when needed. Represents and supports the company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas (front‑end, sales floor, and restrooms) to help maintain merchandise, customer, and team areas. Maintains a professional appearance and adheres to the company's dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. Demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all mark‑out‑of‑stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece, and notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required Effectively communicate with customers, associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds. Supervisory Responsibilities None Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Benefits The base pay range for this role is $15.16 - $15.66. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Benefits offered to all associates include accident, critical illness, vision, auto, home, and pet insurance programs; associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance program and commuter benefits, 401(k) (service requirements), employee stock purchase program, Ross Cares Fund, college discounts, sick pay (where legally required) and referral bonuses. In addition, all full‑time associates, including FT retail associate, area supervisor, assistant store manager and store manager, are eligible for extended benefits offered including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADD insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days/year after eligibility commences, 9 personal and company holidays. AS, ASM and SM associates in stores and exempt corporate and buying office roles are also eligible to receive a bonus based on individual and business performance. #J-18808-Ljbffr