Account Manager

Job Description

Job Description

Account Manager

Our Business Development work is growing fast—and we need to protect that momentum. This role exists to protect our manager from the details of account management. As our Account Manager, you will take ownership of accounts from the moment they are onboarded—building the relationship, integrating them into our systems, and staying the course through every issue that comes up afterward. You are the person who makes sure the details don't fall through the cracks, so our Business Development team can stay focused on the front end of the funnel.

If these Qualities Describe You, You'll Thrive in this Role!

• Relational by nature – clients feel cared for, not managed
• Tenacious – you don't let issues linger, and when you own a problem, you stay with it until it's resolved
• Detail-oriented – you notice what others miss and ensure things don't slip through the cracks
• Calm under pressure – when situations get complicated, you de-escalate with confidence and professionalism
• Internally driven – you know what needs done, and you do it
• A clear communicator – you can translate complex issues into plain language for customers and use technology and systems to amplify your effectiveness
• Committed to Zutat Feed Solution's values and teamwork culture

Core Responsibilities

Account Onboarding & System Integration

• Receive warm handoffs from Business Development and serve as the client's primary point of contact from day one
• In the event a compactor is needed, communicate with Enable and the plant to develop timelines and plans of action
• Coordinate the integration of new accounts into our logistics and accounting systems
• Ensure all account details are accurately captured, communicated, and confirmed across internal teams before the first transaction

Ongoing Relationship Management

• Own the client relationship for all assigned accounts on a continuing basis—not just at onboarding
• Conduct regular check-ins to assess satisfaction, anticipate needs, and identify issues before they escalate

• Travel to each account at least two times per year (primarily day trips)
• Serve as the client's internal advocate, representing their interests clearly and constructively across departments
• Maintain organized records of account history, open issues, and all client communications

Logistics & Freight Troubleshooting

• Investigate and resolve shipment delays, carrier discrepancies, and freight-related disputes on behalf of the client
• Coordinate directly with our logistics team to track shipments, clarify routing issues, and confirm delivery resolution
• Follow up relentlessly until issues are closed—not just acknowledged

Accounting & Invoice Support

• Work with our Accounting team to resolve billing discrepancies, invoice errors, and payment questions for assigned accounts
• Translate client concerns into clear, actionable requests for internal teams and confirm resolution on the back end and maintain awareness of each account's billing status

Cross-Functional Coordination

• Serve as the connective tissue between Business Development, Logistics, and Accounting
• Keep all parties informed and aligned on account status, open issues, and resolution timelines
• Manage multiple accounts and active issues simultaneously without losing track of details or momentum

Compensation Package Pay:

• Base wage - $25-35/hour
• Overtime pay at 1.5X base pay
• Annual bonus determined by company performance, commitment to values and growth, and success in reaching targets

Benefits:

• 2 weeks PTO
• 6 paid company holidays
• Blue Cross/Blue Shield health insurance
• SIMPLE IRA with 3% match