Patient Service Representative

Patient Service Representative About the Role Are you someone who thrives at the front lines of patient care greeting people, solving problems, and keeping everything running smoothly? As a Patient Service Representative at Thundermist Health Center, you'll be the first point of contact for the patients and families we serve. You'll schedule appointments, register patients, answer phones, collect payments, and make sure every visitor feels welcomed and supported from the moment they walk in. This role is the heartbeat of our medical practice and a chance to make a real difference in health equity for the communities that count on us. What You'll Do Patient Registration & Scheduling Register patients by accurately entering demographics, insurance information, and all required data into the system. Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness. Verify insurance coverage and update records when changes occur. Collect co-payments and outstanding balances at the time of each visit. Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage. Communication & Administrative Support Answer all incoming calls promptly and route them appropriately. Take complete, accurate messages and document them according to Thundermist procedures. Perform outreach to patients for appointment reminders and follow-up communication. Complete end-of-day closing reports and reconcile daily transactions. Identify and report operational issues to appropriate staff for timely resolution. What We're Looking For You're organized, people-focused, and cool under pressure. You bring strong communication skills, sharp attention to detail, and a genuine commitment to making every patient feel seen and valued. High school diploma or GED required. Excellent oral and written communication skills. Accurate data entry skills with the ability to manage high volumes in a fast-paced environment. Experience with payment or billing collections and ambulatory care medical office settings is preferred but if you don't check every box, we still encourage you to apply. Knowledge of medical terminology is a plus. A commitment to patient-centered care, health equity, and serving diverse, underserved communities. Schedule & Locations We are hiring full-time for this position at our West Warwick Thundermist Health Center location. Our medical clinic operates Monday through Friday, 8:00 a.m. to 8:00 p.m. and 9:00 a.m - 5:00 p.m on the weekends. You'll be scheduled during normal hours of operation, which may include evenings and weekends. Occasional unscheduled overtime may occur. Benefits at Thundermist Health Center Full-Time Employees Working 40+ Hours/Week Health, Dental, and Vision Insurance Life Insurance ($75,000) and Long-Term Disability at no cost Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000) Retirement Plan with 1:1 employer match up to 4% Critical Illness, Accident Insurance, and Hospital Indemnity Wellness Reimbursement up to $200/year PTO starting at 22 days, increasing with tenure, plus 6 paid holidays Employees Working 30-39 Hours/Week Health, Dental, and Vision Insurance Flexible Spending Accounts Retirement Plan with 1:1 employer match up to 4% Critical Illness, Accident Insurance, and Hospital Indemnity Wellness Reimbursement up to $200/year Pro-rated PTO, plus 6 paid holidays Employees Working 20-29 Hours/Week Vision Insurance Retirement Plan with 1:1 employer match up to 4% Critical Illness, Accident Insurance, and Hospital Indemnity Pro-rated PTO, plus 6 paid holidays Work Environment You'll work entirely onsite in a medical office setting at our West Warwick or Woonsocket locations. Requires proficiency with computers, multi-line phone systems, and written message-taking. Moderate physical activity including walking, standing, sitting, bending, and stretching throughout the day. Our Values Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you'll feel at home here. Ready to join a team that truly cares? Apply today. Thundermist Health Center is an equal opportunity employer. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.