Patient Manager, School of Dental Medicine

Posting Details

Position Information


Fiscal Year
2024-2025


Position Title
Patient Manager, School of Dental Medicine


Posting Category
Staff


Department
Clinic Operations


Posting Number
U250047


Posting Link




Employer
UB Foundation Activities


Appointment Term

Position Type

Posting Detail Information


Position Summary


The School of Dental Medicine at the University at Buffalo is seeking applications for a Patient Manager . This position will report to the Patient Manager Lead.

Job responsibilities include:

• Manage / Schedule patients for students.
• Schedule follow-up patient appts (as determined by faculty & assigned student).
• Maintain and understand faculty clinic coverage.
• Provide patient education.
• Coordinate schedule changes with students, clinical staff and clinic faculty.
• Manage forms, referrals, screening, cancellations and reschedules as needed.
• Create new patient records.
• Verify payments and prior authorization approval before appts are scheduled.
• Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
• Assign new patient screening and dental assisting to students for credit.
• Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
• CPE Scheduling for endo (CPE10), ODS (CPE6).
• Assign recall patients to students on recall rotation.
• Assist with the scanning in of documentation in the EMR.
• Block and modify student schedules for approved time off.
• Schedule for predoc endo screening and predoc endo including external referrals.
• Create patient charts and verify insurance as needed.
• Attend scheduled meetings 4-5 times each semester.
• Schedule recall appointments.
• Perform other tasks assigned by clinical operational leadership as needed.

Work Hours:
Monday - Friday 8:30 a.m. - 5:00 p.m.

Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• High school diploma
• One year of relevant experience

Preferred Qualifications

• Associates degree or higher
• Three years of experience
• Dental office experience
• Strong written and verbal communication skills
• Strong attention to detail
• Prior role with patient/customer facing interaction
• Excellent communication skills, experience working with diverse populations, and attention to detail
• Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent

Physical Demands

Driving Requirements
This position does not drive a university owned vehicle


Salary Range
$38,000 - $45,000


Additional Salary Information
The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.


Job Type
Full-Time


Campus
South Campus


Posting Alerts

Special Instructions Summary

Is a background check required for this posting?
Yes


Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

Contact Information


Contact's Name
Bernadette Dudziak


Contact's Pronouns

Contact's Title
Patient Manager Supervisor


Contact's Email
View email address on click.appcast.io


Contact's Phone
View phone number on click.appcast.io

Posting Dates


Posted
06/13/2025


Deadline for Applicants
Open Until Filled


Date to be filled

References


Number of References Required
3


Reference Cutoff Date

Instructions to Applicant