Technology Systems and Business Analyst

Technology Systems And Business AnalystThe Technology Systems and Business Analyst position at the City of Tucson's Planning and Development Services Department manages and supports the department's technology needs. This position serves as a subject matter expert responsible for assessing business and operational needs and identifying technology solutions that improve service delivery, efficiency, data management, and customer experience.The position coordinates across departments, vendors, and internal and external users to ensure technology systems support current and future business needs.Work is performed under the supervision of the Business Operations Administrator. This position does not supervise.Duties And ResponsibilitiesAssesses departmental business, operational, and customer needs and identifies opportunities for technology solutions that improve service delivery, efficiency, accessibility, data quality, automation, and customer experience; evaluates potential solutions and makes recommendations based on business needs, functionality, cost, feasibility, and organizational priorities.Serves as a primary business systems analyst and subject-matter expert for key department business systems, including the City's Enterprise Permitting and Land-management system (EPL) and associated public-facing applications. Maintains system configuration and workflows, analyzes system functionality and integration issues, and coordinates resolution with users, vendors, and Information Technology Department.Coordinates the evaluation, selection, implementation, and continuous improvement of technology solutions for PDSD and other City departments. Collaborates with Information Technology, vendors, departmental subject-matter experts, and users to coordinate system enhancements, resolve complex issues, and ensure solutions meet identified business needs.Analyzes permitting, development review, inspection, payment, records, and related business processes to identify inefficiencies, duplication, bottlenecks, and opportunities for improvement; develops business requirements, process maps, procedures, recommended future-state workflows, and technology solutions.Develops, maintains, analyzes, and validates operational reports, dashboards, queries, and data used to evaluate workload, processing times, system utilization, customer activity, service performance, and other operational measures; supports data quality and data governance practices.Provides advanced functional support and troubleshooting for system users and public-facing applications; develops standard operating procedures, user guides, training materials, and provides training to employees and other system users.Coordinates and performs testing for upgrades, patches, configuration changes, integrations, and new functionality; develops test scenarios, validates business requirements, supports change management and implementation readiness and coordinates deployment activities with affected departments.Leads and provides functional direction to assigned Business Analyst staff by prioritizing and assigning work, providing guidance and training, reviewing work quality and timely completion, and serving as a subject-matter expert for complex system, data, and process issues.All other duties as assignedWorking ConditionsMostly office environment. The position may occasionally work in other City facilities or field locations. Work schedule may include early mornings nights, weekends, holidays, and overtime.All duties and responsibilities listed are subject to change.Minimum QualificationsEducationBachelor's degreeExperienceFive (5) years of relevant experienceEquivalencyAny combination of relevant education and experience may be substituted on a year-for-year basis.License/CertificationsPreferred QualificationsLicense: A valid and unrestricted driver's license with two (2) years of licensed driving is required.Preferred Qualifications: Experience supporting enterprise business systems, including permitting, licensing, land management, workflow, and case management systems. Experience analyzing business processes, gathering requirements, documenting workflows, and implementing system improvements. Experience with data analysis, reporting, dashboards, business intelligence tools, system configuration, integrations, data governance, and user access/security. Experience conducting user acceptance testing, developing procedures and training materials, and providing technical or functional training. Experience coordinating projects with business users, IT staff, vendors, and external stakeholders; municipal government or regulatory experience preferred.Position DetailsJob ProfileJ0857 - Business Analyst IICompensation GradeG109Hourly Range$32.15 - 48.23 USDThe City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.Fair Labor Standards Act (FLSA)ExemptPosition TypeRegularTime TypeFull timeDepartmentPlanning and Development Services CenterBackground CheckThis position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.About UsThe City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.The City Of Tucson Is An Equal Opportunity/Affirmative Action/Veterans/Disability EmployerThe city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).ADA Accessibility Compliant FormThe City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at View email address on click.appcast.io NameLiliana AlmerazRecruiter View email address on click.appcast.io general Human Resources questions please contact View phone number on click.appcast.io. Tucson Talent