Account Manager

Account Manager

We are looking for an Account Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: Branch Manager

Minimum Qualifications:

• Previous customer service and/or administrative experience is required.
• Computer proficiency is required.
• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential.

Additional Proficiencies:

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency.
• Must have stellar communication skills, both written and verbal.
• Must be organized, possess strong problem-solving skills.
• Must show initiative, self-motivation, perseverance.

Preferred Qualifications:

• Bachelor's degree in related field.
• OR 2 years industry experience.

Working Conditions:

Conditions vary and may include warehouse, office and external environments. Office work may include sitting for extended periods. May include some travel both by car and by air. Face to face interaction with customers in a retail-type setting will also be required.

Supervisory Responsibilities:

No

Essential Job Functions:

• Proactive customer account management: Account Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
• Write up customer orders, engage in pricing and availability discussions.
• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
• Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
• Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
• Telephone sales support answer customer questions, take orders, give directions, route calls, take messages.
• Prepare/pick sales orders in support of the warehouse team.
• Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
• Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation: The following additional compensation may be applicable for this position:

• Commission
• Profit Sharing

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions
• Disability Insurance
• Life Insurance
• 401(k)
• Paid Sick Leave
• Paid Holidays
• Paid Vacation
• Health Savings Account (HSA) and matching
• Teledoc
• Paid Pregnancy & New Parent Leave