Practice Operations Specialist

Practice Operations Specialist

The Practice Operations Specialist supports eHealth, provider training, value-based care, and credentialing activities within Practice Operations. This hands-on, detail-oriented role serves as a key resource for Veradigm-supported practices by providing EHR training, workflow optimization support, troubleshooting assistance, and user guidance to providers and staff.

The specialist also supports MSO Value-Based Care programs through chart review and charge scrubbing activities to promote quality measure performance and gap closure. In addition, this role assists with provider enrollment and credentialing activities and collaborates with Revenue Cycle Management, eHealth, and other internal departments to support provider and practice success.

Essential duties include:

1. Adhering to all federal, state, and local healthcare regulations, including HIPAA, CMS, and organizational policies.
2. Providing eHealth support through Veradigm EHR training, workflow optimization, user support, troubleshooting assistance, and development of training resources for providers and staff.
3. Supporting MSO Value-Based Care and provider enrollment activities through chart review, charge scrubbing, quality measure monitoring, gap closure support, credentialing assistance, and collaboration with internal departments.

Job duties include:

• Coordinating and delivering Veradigm EHR and Practice Management training for providers and staff.
• Providing user support for Veradigm systems by assisting with workflow questions, navigation, troubleshooting, and escalation of technical issues when appropriate.
• Assisting providers and staff with EHR workflow optimization to improve efficiency, documentation quality, and user satisfaction.
• Assisting with development, updates, and maintenance of training materials, user guides, workflows, and standard operating procedures related to Veradigm systems and eHealth services.
• Performing MSO Value-Based Care chart reviews and charge scrubbing activities to support quality measure capture, coding accuracy, reimbursement opportunities, and gap closure initiatives.
• Collaborating with providers, clinic staff, Revenue Cycle Management, and eHealth teams to support quality and value-based care initiatives.
• Maintaining accurate provider records and documentation within credentialing, enrollment, and regulatory systems.
• Supporting implementation of EHR enhancements, workflow improvements, and operational initiatives related to provider and staff use of technology.
• Maintaining compliance with HIPAA, CMS, payer, and organizational requirements.
• Traveling periodically to provider offices to provide onsite training, workflow support, and implementation assistance.
• Drafting reports, training documentation, communications, and educational materials as needed.
• Maintaining organized and secure electronic and physical records in accordance with organizational policies.
• Maintaining punctual, regular, and predictable attendance.
• Working collaboratively in a team environment with a spirit of cooperation.
• Respectfully taking direction from leadership.
• Meeting all required training including those listed in Relias Learning Module System (LMS).
• Performing other duties as assigned.

Qualifications include:

• Associate degree in Healthcare Administration, Health Information Management, Business Administration, Medical Office Administration, Healthcare Technology, or a related field.
• One (1) year of experience working in a healthcare, medical office, provider services, healthcare technology, credentialing, revenue cycle, or related environment required.
• Two (2) or more years of experience in one or more of the following preferred:
• Electronic Health Record (EHR) systems support, training, or implementation.
• Medical practice operations.
• Provider enrollment and credentialing.
• Revenue Cycle Management (RCM).
• Value-Based Care (VBC), quality reporting, chart review, or charge scrubbing.
• Customer service or technical support in a healthcare setting.
• Experience with Veradigm EHR/Practice Management systems preferred.
• Experience training adult learners and developing training materials preferred.

Technical skills include:

• Working knowledge of healthcare operations and medical office workflows.
• Knowledge of HIPAA, patient confidentiality requirements, and healthcare compliance standards.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Strong written and verbal communication skills, including technical documentation and training material development.
• Ability to learn and support Electronic Health Record (EHR) and Practice Management systems.
• Strong analytical, organizational, problem-solving, and time-management skills.
• Ability to maintain accurate records and documentation while managing multiple priorities.
• Customer service and service recovery skills with the ability to resolve issues professionally.

Interpersonal skills include:

• Demonstrate accountability, inspiring trust and confidence from others.
• Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
• Work with high initiative, energy, and effectiveness in a fast-paced environment.
• Effectively and professionally communicate with team members and customers.
• Collaborate within a multidisciplinary, diverse team to provide professional service.
• Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
• Prioritize and organize work according to competing timelines.
• Allocate your time so that you can complete tasks within established deadlines.
• Adapt to change, learn quickly, and work with ambiguity.
• Use creativity and resourcefulness to solve new problems.
• Cope and self-manage during stressful situations.
• Maintain an attentive and empathetic demeanor.
• Maintain a high degree of professionalism and confidentiality.
• Provide respectful and understanding service to customers within a multicultural environment.
• Create a pleasant experience for all customers, such as being personable and attentive.
• Meet timelines for goals safely and with a high level of quality.
• Make decisions independently in accordance with established policies and procedures.
• Take initiative and apply sound judgment in completing tasks and responsibilities.
• Commit to being culturally aware.

Language skills include:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical skills include:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer skills include:

Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.

Reasoning ability includes:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work with problems involving several concrete variables in standardized situations.

Physical demands and work environment include:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.

• The employee must be able to work onsite, as needed.
• The employee may be able to work from a home office occasionally, as needed.
• The employee must be able to travel locally, as needed.
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Company overview includes:

AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members.

AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue