Terminal Operations Coordinator

Terminal Operations Coordinator

As infrastructure critical to the region's growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars.

The Terminal Operations Coordinator is responsible for the overall safety, security and efficiency of the curbside environment, the terminal building, airside shuttle operation and the air carrier ramp. This position will remain aware of all activities within their area of responsibility as well as document and report on the events occurring during regular and irregular operation to the Airport Duty Manager. This position will interact with customers, travelers, as well as internal and external business partners to ensure the terminal complex remains operational. Other responsibilities include the scheduling needs of the air carriers, coordinating construction activities, assisting in enforcing operating rules, regulations, provisions of contracts, and airline lease agreements.

Essential Job Duties:

• Works with the airline and airport tenant/concession representatives to facilitate the movement of passengers through the airport during normal and irregular operations.
• Leads the day-to-day allocation of terminal and ramp resources as well as the advanced scheduling process for commercial air carriers, cargo and charter activities.
• Conducts inspections of and maintains a presence in the terminal facility, airside shuttles and curbside environment to confirm safety and efficiency.
• Communicates with BNA Ramp Control regarding day-to-day gate conflict and changes that could affect the efficiency of terminal ramp operations.
• Prepares advanced planning documents for peak periods of travel to include holidays and historically busy seasons of travel for BNA.
• Organizes and schedules procedures that ensure terminal efficiency during construction and irregular operation periods.
• Develops aircraft parking plans as it relates to aircraft de-icing operations and overnight parking on the terminal ramp.
• Ensures continuous services during abnormal conditions such as aircraft emergencies, diversions, and severe weather.
• Communicates with airport tenants to include the air carriers (commercial and cargo) as well as their business partners, the Transportation Security Administration, United States Customs and Border Protection, the concessions management teams, rental car management personnel, charter operators in addition to internal personnel.
• Interprets and enforces policies, rules and regulations and airline lease agreements as required.
• Inspects and monitors terminal and ramp locations, and reports deficiencies to the appropriate agencies.
• Prepares staff reports and participates in staff meetings.
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Office Management: Knowledge of general office management practices and procedures.
• Airport Operations: Knowledge of materials, methods, and equipment used in the operation and improvement of air carrier and general aviation airports.
• Driving: Skill in operating a motor vehicle.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Map Reading: Skill in reading and interpreting maps.
• Reporting: Skill in preparing and producing timely and accurate oral and written reports.
• Word Processing: Skill in computerized word processing quickly and accurately.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Project Management: Skill in conceptualizing and managing complex projects, and managing multiple projects using established project management principles.
• Supervision of Personnel: Skill in supervising and managing others, including planning work, providing direction, motivating workers, and identifying the best workers for the job.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Written Expression: Ability to use words and sentences in writing so others will understand.
• Dependability: Acts reliably and responsibly with others.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge

Qualifications:

Required:

• Bachelor's Degree in Aviation, Airport Management, or a related field.
• 2-4 years' experience in airport operations at an air carrier airport.
• Valid CLASS D Driver's License

Preferred:

• Less than 2 years in common use facilities, scheduling and management.
• Certified Member (CM) of the American Association of Airport Executives (AAAE) (1.5 years upon hire).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.