Account Manager

POSITION DESCRIPTION: ACCOUNT MANAGER

I. INTRODUCTION
Functions under the direct supervision of the Chief Operating Officer. Acts as one of the contact points for monitoring reporting and the liaison between the vendor customer and client of the Electronic Monitoring Division. Works with clients and customers to ensure that failures are being reported in a timely manner and that tracking of clients are performed correctly. Attend meetings with team vendors and suppliers. The duties of this position require constant contact with individuals in confinement who are suspected or convicted of offenses against the criminal laws of United States.




II. RESPONSIBILITIES AND MAJOR DUTIES

• Has primary responsibility for LMA – Lead Manage and Accountability.
• Manages monitoring operations and provides direct oversight of the Electronic Monitoring Division.
• Works closely with and maintains open communications between the monitoring company and clients granted electronic monitoring by the court and is aware of the terms and conditions of supervision of the client.
• Assists the sales team with promoting business within the criminal justice division of local state and federal jurisdictions to include judges sheriff offices district attorneys defense attorneys and any other identified justice involved customers.
• Assists in the development planning and execution of corporate expansion and growth.
• Enrolls clients in monitoring company’s system and maintains communication with monitoring center. Responsible for after-hours alerts concerning clients.
• Establishes and maintains effective working relationships with Electronic Monitoring Vendors.
• Main liaison between City of Faith and the jurisdiction the client is part of concerning special circumstances failures and problems.
• Assists with the development of policy and procedures for the operations of the Electronic Monitoring Division.
• Submits notifications and status reports in a timely manner.
• Responsible for the retrieval of Electronic Monitoring equipment from the client.
• Participates in training opportunities court activities projects and committees as requested or required.
• Coordinate with the Sales Staff concerning training.
• Maintain accurate and current records and reports as deemed necessary by the Procurement Director or Director of Operations.
• Responsible for the assistance in developing Administrative Policy as it relates to the development and improvement of the Electronic Monitoring Division as it relates to any state or local contract requirements.
• Assist in the negotiation of contracts terms and deadlines with vendors and suppliers.
• Ensure City of Faith delivers services as directed by the contract.
• Represent City of Faith at various local state and federal vendor functions.
• Must be able to travel and work overtime if needed.
• All other duties assigned

III. DEMONSTRATED KNOWLEDGE ABILITY AND SKILLS

• Possess the ability to work independently and to function without close supervision.
• Demonstrated ability in interpersonal communication skills and the ability to communicate effectively both verbally and non-verbally.
• Must be proficient in using computers Microsoft Word Excel Adobe and has the ability to navigate the web and other programs.
• Must be able to develop working knowledge of the industry and market conditions.
• Must possess strong negotiation and conflict resolution skills.
  
  

IV. TRAINING AND EXPERIENCE

• Bachelor’s degree in business administration or related field.
• One Year of Work Experience in contracting or procurement.
• Demonstrated knowledge of procurement procedures.
• Excellent verbal and written communication skills.

V. FRINGE BENEFITS
The following fringe benefits are associated with this position.

• After 90-day Probationary Period - Eleven (11) annual paid holidays: New Years Day Martin Luther King’s Birthday Mardi Gras or President’s Day Good Friday Memorial Day Juneteenth Independence Day Labor Day Veterans Day Thanksgiving Day and Christmas Day.
• After one year 10 days paid vacation.
• After five years 15 days paid vacation.
• 7 Sick Days
• Participation in 403-B retirement plan.
• Group Health Insurance Plan In lieu of H&W Benefit