Windows Migration Technician
Insight Global
Job Description
Job Description
Position: Migration Technician
Location: Albany, NY
Duration: 4-Month Contract
Location: Onsite
Openings: 2 – Albany, NY
Schedule: Standard business hours (8am-5pm)
Must-Haves:
3+ years of Deskside Support experience
Enterprise Windows support experience
Laptop deployment and migration experience
Strong end-user support and communication skills
Hardware troubleshooting and break/fix support
Experience with Microsoft 365
Familiarity with Active Directory
Experience working within a ticketing system (ServiceNow preferred)
Plusses:
Large-scale migration or refresh project experience
Intune and Autopilot exposure
Asset management experience
Enterprise environment experience supporting 500+ users
Technical certifications (CompTIA A+, Microsoft certifications, etc.)
Day-to-Day:
Support laptop refresh and migration activities
Deploy, configure, and validate new laptops
Troubleshoot hardware and software issues
Provide deskside support during migration waves
Schedule and communicate with end users
Support printers, docks, monitors, and mobile peripherals
Escalate issues to Infrastructure teams when necessary
Track assets and document activities in ServiceNow
Job Description:
Insight Global is seeking 2 Deskside Support Technicians to assist with a large-scale laptop migration project. These resources will work directly with end users to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands-on support work in a fast-paced enterprise environment.
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