Retail Area Sales Manager - Minneapolis, MN (or) Columbus, OH

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune MagazineDHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…Are you a born leader who can motivate your team to success? Lead by example, who believes in the importance of keeping employees motivated, development, training, and innovative ever-growing company? Then DHL Express needs to speak with you!The Retail Sales Manager is responsible for leading a team of Retail Agents and Lead Retail Agents across DHL-owned Service Points to deliver best-in-class customer experience and achieve business growth objectives. The Retail Sales Manager oversees the overall performance and operations of a portfolio of retail locations within a defined multi-state geographic area, with accountability for revenue growth, operational execution, compliance, safety, security, and customer satisfaction.The Retail Sales Manager develops and executes market-level business strategies to drive revenue, increase market penetration, and identify opportunities for store growth and optimization. This role partners cross-functionally with Sales, Retail Infrastructure, Engineering, Operations, and other key stakeholders to ensure consistent execution of company standards while maintaining high-performing retail locations. The Retail Sales Manager is responsible for developing talent, driving operational excellence, and ensuring compliance with company policies and regulatory requirements across all assigned locations.Key ResponsibilitiesLead, coach, develop, and support Lead Retail Agents and Retail Agents across a portfolio of retail locations within a multi-state geographic market; provide consistent feedback and guidance to drive employee engagement, customer satisfaction, and business results.Drive revenue growth and market performance by developing and executing local business plans, identifying growth opportunities, and implementing initiatives that increase customer acquisition, retention, and shipment volume.Provide overall operational leadership for assigned retail locations, ensuring consistent execution of company programs, policies, procedures, and organizational objectives.Support and resolve complex customer escalations while reinforcing a customer-first culture and maintaining DHL's best-in-class service standards.Monitor and manage staffing levels, workforce planning, recruiting, and talent development to ensure operational readiness and succession planning across the assigned market.Partner with Retail Executives and cross-functional stakeholders to improve store performance, increase revenue, and maintain profitability within the assigned geographic area.Identify and support market development opportunities, including store growth, network optimization, facility enhancements, and initiatives that improve customer access and market coverage.Work closely with Retail Infrastructure and Engineering teams to oversee facility standards, maintenance priorities, and operational readiness across all assigned locations.Ensure compliance with company policies, operational procedures, safety and security standards, and regulatory requirements through regular review, auditing, and performance management.Utilize operational and business performance metrics to monitor results, identify opportunities for improvement, and drive operational excellence across all assigned retail locations.Manage store image standards, customer feedback channels, and online reputation, including oversight of Google reviews and customer experience initiatives.Travel routinely throughout the assigned geographic market to provide leadership, operational support, performance oversight, and employee development.Skills and Qualifications:Demonstrated leadership experience managing teams across multiple locations, with a proven ability to coach, develop, and drive performance.BS/BA or MS/MA and 5+ years of leadership experience in retail, logistics, transportation, operations, or a related customer-facing environment.Excellent customer service skills and ability to handle escalationsStrong negotiation and communication skills (verbal and written)Computer Proficiency in Microsoft Excel (additional experience with a CRM system is preferred)Successful academic and professional track recordFlexibility for routine travelCreative and innovative thinking in bringing successful resolutions to high impact, and complex problemsExperienced selling in the transportation/logistics industry is preferredEmployee Benefits & Incentives:DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:Competitive Exempt Pay (DOE): $94,575 - 107,185Bonus/Incentive ProgramsRetirement Savings – 401K with company matchMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time OffPaid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunitiesDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Job SummaryJob number: AV-362098