Policy Billing Representative
$17 per hourFasTemps, Inc
Job Description
Job Description
Policy Billing Representative – Lansing, MI
Pay: $17.00/HR
Location: Lansing, MI
Schedule: Flexible hours between 8:00 AM and 6:00 PM
Do you have a strong background in billing or finance and a passion for customer service? Join our team as a Policy Billing Representative and contribute to a collaborative, detail-driven environment that values your expertise.
Key Responsibilities:
- Handle billing inquiries from agents and policyholders, including invoices, payments, and account activity.
- Review, process, and approve policy cancellations, reinstatements, and payment arrangements following state regulations and guidelines.
- Reconcile accounts to troubleshoot discrepancies and provide accurate account histories.
- Interpret and analyze premium billing data to resolve complex issues.
- Process pay-by-phone transactions to expedite posting and ensure accuracy.
- Approve and manage pay plan changes and manual billing exceptions.
- Communicate professionally through correspondence, resolving customer complaints and inquiries.
- Coordinate payment adjustments and allocations for accurate financial records.
- Perform high-level account reconciliations across various billing platforms.
- Collaborate with internal teams on audits, upgrades, and special projects.
Education:
- High school diploma or GED required; Associate’s degree in Accounting, Finance, Business, or related field preferred.
- 2+ years of customer service experience in billing, finance, or insurance, or
- Bachelor’s degree with at least 1 year of related experience.
- Strong customer service skills, both written and verbal.
- Experience with multi-line phone systems.
- Proficiency in Microsoft Excel and financial systems.
- Analytical and problem-solving skills with attention to detail.
- Ability to manage priorities in a fast-paced environment.
- Pay: Competitive at $17.00 per hour.
- Schedule: Flexible work hours between 8:00 AM and 6:00 PM.
- Growth Opportunities: Build your career in a supportive, professional workplace.
Make an immediate impact by providing exceptional service and expertise in billing operations!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Vacancy posted more than 2 months ago
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