Courtesy & Security Advocate

Job Description

Job Description

Description:

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—across our 13 clinics in the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives—including your own— STRIDE is the place for you.

General Purpose: In order to ensure an engaging, safe and empowering customer experience at Stride CHC sites, the Courtesy and Safety Advocate openly interacts with all clinic visitors and staff. This position will ensure the standards of cleanliness, maintenance of buildings and grounds, safety, and security. Perform tasks that maintain a safe, patient centered and secure environment for staff and the public. This position is responsible for the overall safety of the environment by utilizing hospitality, communication, problem solving, and crisis intervention techniques to anticipate visitor’s needs. This position uses a proactive approach in performing their duties, helping to eliminate potential problems well before they ever surface.

Essential Duties/Position Responsibilities:

• Be a visible deterrent and provide a security presence for the interior and exterior of the building.
• Perform perimeter walks at every clinic visited to ensure safety standards are compliant. This is to include general housekeeping, snow removal as a last resort for safety, and removing litter.
• Ensure the cleanliness of interior clinics on a daily basis. Communicate with staff, community members, and supervisors to ensure a clean, healthy, and safe environment is maintained.
• Identify suspicious behavior and concerns for patients and visitors. Implement most effective customer oriented solutions to remove barriers to a positive experience.
• Conduct daily, weekly, and monthly inspections to identify security and safety concerns.
• Investigate and write reports on accidents, incidents, suspicious activities, and other related situations through the “Help Desk” ticket system.
• Respond to various alarms and codes in accordance with organization protocols. Serve as a resource and subject authority to all staff regarding various response protocols.
• Occasionally walk staff to their vehicles.
• Perform closing clinic duties that will include but not be limited to: interior sweeps, walking staff members to their transportation, locking doors, and setting alarms.
• Perform all other duties as assigned.
• Attends all staff meetings and all other meetings as required.

STRIDE Values:

• Community: All are welcome at STRIDE - our patients are the center of our work.
• Trust: Our patients feel safe, empowered, and supported.
• Value: We respond to patients' needs by providing effective, affordable care.
• Compassion: We treat patients with kindness, empathy, and dignity.

Education and Experience:

• Required: High school diploma or GED.
• Required: Must have or obtain CPR Certification within 60 days of hire.
• Crisis intervention, defense tactics training experience preferred , but willing to train.
• Required: Must be 21 years of age.
• Possessing a valid Colorado driver’s license is preferred .

Skills & Expertise

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to examine characteristics of problems and identify individual and system-level solutions to implement.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to follow all traffic laws, maintenance of a valid driver’s license and auto insurance preferred. Must have dependable personal vehicle or form of transportation required for transportation between site locations.
• Ability to apply defense tactics, non-verbal communication skills and crisis intervention skills (training to be provided by Stride) to mitigate, diffuse and/or control instances of escalated anxiety and unrest.
• Customer service and hospitality skills, including the ability to anticipate patient needs.
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products.
• Attention to detail must be followed at all times.
• Ability to handle and protect sensitive information ethically and responsibly.
• Ability to exercise sound judgment and make decisions quickly.
• Ability to work flexible hours, including evenings, OT and Saturdays.
• Ability to follow instructions on safe use of all hazardous equipment and chemicals.
• Ability to perform tasks with the necessary equipment and appropriate tools in a safe and effective manner.
• Bilingual Spanish preferred.
• Must be in Stride Security Dress Code at all times.

Tools you’ll use

Various hand and electric tools, handcart/dolly, personal vehicle, Cell phone and Computer, iPad, printer, multi-line telephone systems, fax machine, copy machine, calculator, and all Microsoft Office products including Outlook, Excel and the internet.

Working Environment and Physical Activities:

Moves about the office environment and to other locations. Moves objects up to 50lbs frequently and 100lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making. Enters data into computer programs via computer, mouse and keyboard. Physical work in all weather and road conditions, including rain, snow, hail, and below freezing temperatures.

At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community!

Work Schedule

Mondays, Tuesdays, Thursdays & Fridays: 7:00am-6:00pm (40 hours/week)

• Mondays, Tuesdays: Peoria clinic
• OFF Wednesdays
• Thursdays: Del Mar/Peoria clinic
• Fridays: Del Mar clinic

We offer a competitive hourly range of $20.00 - $22.50 depending on your experience.

This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Why STRIDE?

Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

STRIDE conducts background checks, including criminal history, education, license and certification.

STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment:

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Application submission closing date: Applicants will be considered until the position is filled.